Senior IT & Systems Manager

Sustainability Engineering Group LLC•Phoenix, AZ

20h

About The Position

We are looking for a technically sharp and operationally minded Senior IT & Systems Manager to own our firm's technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day — ensuring every software platform is deployed, adopted, maintained, and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure, software onboarding, systems health, and cybersecurity compliance firmwide.

Requirements

7–10 years of experience in IT management, systems integration, or technology operations — preferably within an architecture, engineering, or construction firm
Strong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint management
Proven cybersecurity experience including policy development, incident response, and compliance management
Experience supporting multi-office or international organizations across different time zones and regulatory environments
Excellent communication skills — able to translate technical issues into plain language for non-technical staff and leadership
Self-starter who can manage multiple priorities independently in a fast-paced, project-driven environment

Responsibilities

Lead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration tools
Design and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zones
Serve as the primary point of contact for software vendors, managing licenses, contracts, renewals, and support escalations
Build and maintain user guides, training materials, and internal documentation for all platforms
Partner with department leads to identify technology gaps and recommend solutions that improve workflow and productivity
Own the health, performance, and reliability of all firm systems — servers, networks, cloud environments, and software platforms
Establish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locations
Ensure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differences
Monitor system performance and quickly resolve outages, slowdowns, or integration failures
Manage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendors
Develop and enforce firmwide cybersecurity policies, access controls, and data protection protocols
Conduct regular security audits and vulnerability assessments across all systems and offices
Lead the firm's response to security incidents, breaches, or threats
Ensure compliance with applicable data privacy regulations across all regions of operation
Implement multi-factor authentication, endpoint protection, and secure remote access protocols across the global workforce
Train staff on cybersecurity best practices and phishing awareness
Coordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of location
Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity
Report to senior leadership on system health, security posture, technology roadmap, and IT budget
Collaborate with HR on new hire technology onboarding and offboarding processes
Work with department heads to understand evolving software needs and prioritize technology investments accordingly