Senior IT Systems Engineer – AI Infrastructure and Solutions Architecture

Mayo Clinic•Rochester, MN

3d•$102,336 - $150,426•Hybrid

About The Position

The Senior IT Systems Engineer – AI Tools Operations and Enablement / Change Management role is responsible for stable, scalable day-to-day operations of enterprise AI services while driving broad adoption across Mayo Clinic. This position combines platform operations, support model maturity, and change leadership to ensure AI tools are reliable, understandable, and useful in real-world workflows. At a high level, this role leads issue triage and runbook-based operations, supports FinOps and usage optimization, and serves as a product-owner-style partner for enablement in adjacent platforms and business teams. The ideal candidate brings strong ITSM and operational analytics experience, excellent cross-functional communication, and preferred strength in change management, service governance, and enterprise AI rollout execution. Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards. This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic campus. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Requirements

Bachelor’s degree plus 3 years of demonstrated technical experience or an Associate degree plus 5 years of demonstrated technical experience
High school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems, including configuration, internals, and maintenance processes in a large, complex organization like Mayo Clinic may be considered in lieu of the degree
Experience working in healthcare technology
Demonstrated experience in managing operating systems, including configuration, internals, and maintenance processes
Knowledge of system design principles, software development methodologies, project management methodologies
Some computer programming and/or system support experience
Proficient verbal and written communication skills using English

Nice To Haves

Master’s degree in a relevant technical discipline
MCSE, CCNA, or other IT related certifications
Experience managing both custom developed and vendor-supplied applications
Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes
Working knowledge of Client/Server application architecture
Working knowledge of Clustering
Working knowledge of VB and scripting tools
Working knowledge of MS SQL Server, Oracle, My SQL, DB2 or Sybase
Working knowledge of Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP
Working knowledge of Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP
Working knowledge of SAN, NAS, virtualized storage environments
Experience in system hardware design, ordering, configuration, testing and implementation of large projects
Strong ITSM and operational analytics experience
Excellent cross-functional communication
Strength in change management, service governance, and enterprise AI rollout execution

Responsibilities

Stable, scalable day-to-day operations of enterprise AI services
Driving broad adoption of AI services across Mayo Clinic
Leading issue triage and runbook-based operations
Supporting FinOps and usage optimization
Serving as a product-owner-style partner for enablement in adjacent platforms and business teams
Maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites
Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques
Assist in managing overall system capacity
Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance
Contribute to the selection, implementation, and maintenance of custom system software
Installation and maintenance of purchased systems software
Configuration and support of hardware systems across Mayo Clinic
Evaluate new products/technologies to determine impact on existing system configurations
Assist with cost/benefit analysis, and feasibility studies
Assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration
Produce and maintain documentation such as systems requirements, designs, resource inventories and plans
Works effectively across departmental organizations gaining consensus of stakeholders
Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously
Perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit
Take responsibility and accountability for managing work with little or no direct supervision
Multi-task and prioritize issues appropriately
Interact effectively with a variety of personnel at multiple sites