Senior IT Systems Analyst - UKG

Metropolitan Airports Commission•Minneapolis, MN

3d•Hybrid

About The Position

Are you passionate about using technology to enhance business operations and deliver meaningful solutions? We’re looking for a skilled Senior IT Systems Analyst to join our IT team and play a key role in supporting and improving our enterprise applications, especially within the UKG environment. In this role, you’ll collaborate closely with departments across the organization to understand their needs, design and enhance technical solutions, troubleshoot issues, and ensure systems are running effectively. You’ll have the opportunity to lead configuration work, guide testing efforts, support end users, and contribute to key upgrades and enhancements. If you enjoy solving complex problems, building strong partnerships, and helping teams achieve their goals through better systems and processes, this is the role for you.

Requirements

Bachelor’s degree in information systems, business, industrial engineering or a related field
Five years of experience with UKG system configuration, reporting, and administration
In lieu of a degree, nine years of experience with UKG system configuration, reporting, and administration
Experience completing at least one full implementation of UKG Pro Timekeeping or Advanced Scheduling
Hands-on experience with UKG Workforce Management (WFM), including: timekeeping configuration and support, attendance management, advanced scheduling (patterns, rotations, coverage), timeclock setup, maintenance, and support
Experience managing integrations and troubleshooting data feeds
Experience with UKG Geofencing configuration
Experience as a system administrator/analyst for UKG TELESTAFF scheduling.
Strong reporting/analytics skills within UKG Pro
Experience supporting hardware components, including timeclocks
Understanding of HR, payroll, or workforce management processes
Excellent troubleshooting and problem-solving skills
Valid driver’s license and reliable transportation to commute between job sites

Nice To Haves

Experience writing technical documentation
Experience providing UKG technical support for organizations with multiple unions
Experience working with JD Edwards Enterprise One

Responsibilities

Identify business systems solution requirements by interviewing clients, analyzing processes, establishing solution objectives and evaluating information systems functionality to identify gaps and measure the solution impact to operations
Partner with business areas to understand business needs, create technical solutions, address questions of functionality, troubleshoot errors, provide changes to existing reports, create new report specifications, and respond to questions related to enterprise applications
Design business systems solutions by identifying and evaluating options; preparing functional specifications; configuring the system; resolving solution issues; bridging the business and the project team; creating and delivering related user documentation and end-user training
Provide software quality assurance by creating test plans and scripts; conducting unit and integration testing in conjunction with end-users; provide guidance to end-users with the creation of their own test cases for signoff and acceptance of production changes
Perform application setup, configuration, and testing as needed to meet business needs
Performs direct end-user support for any issues or questions related to the enterprise applications
Support system conversions, upgrades, and enhancements
Facilitate, lead, and champion the effort to document business requirements with signoff by business stakeholders in assigned area(s)
Set up and roll out new functionalities, recommend best practices
Apply project management and change management methods, tools and processes
Perform complex design, configuration, testing and debugging in various inter-related IT modules or systems
Collaborate with various vendors to ensure system stability