CEEA Senior IT Systems Administrator - Denver International Airport

City and County of Denver • Denver, CO

3d • $86,634 - $142,947 • Hybrid

About The Position

About Our Job Who We Are Denver International Airport is the 6th busiest airport in the world and the 3rd busiest airport in the United States, serving 82 million passengers and generating more than $47 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of a land mass of 34 million acres. DEN is the host facility for over 43,000 local jobs, with 2,000 of those being part of the City and County of Denver workforce at DEN. The Center of Equity and Excellence in Aviation (CEEA) is a first-of-its-kind in the aviation industry. The center is a key element implementing DEN’s Vision 100 strategic plan, which will prepare the airport for 100 million annual passengers in the next eight to ten years. The center is located on Level 4 of the Hotel and Transit Center below the Hotel Westin at Denver International Airport. The Center will host a Business Development Training Academy, a Career Pathways program, and a Research & Innovation Lab, fostering an Innovation Culture for DEN. Additionally, the center is home to multiple teams’ offices, training and meeting rooms built with modern Audio Video technologies to support events, collaboration, and programming. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target hiring range for this position is $86,634.00 - $114,790.00/year, based on experience and education. We also offer generous benefits for full-time employees which includes but is not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 13 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location The City and County of Denver supports a hybrid workplace model. Employees work where needed, at Denver International Airport (DEN) at least three days a week and off-site as needed, while remaining within the state of Colorado on off-site days. This position may occasionally require work outside of standard business hours, including evenings or weekends, to meet operational needs. What You’ll Do DEN Business Technologies (BT) seeks a Senior Systems Administrator to support DEN’s new CEEA center. This role is the primary technical support and systems liaison for CEEA, coordinating with DEN Business Technologies Service Desk & Field teams, approved A/V vendors, and CEEA event owners to deliver reliable technology and A/V experiences. This position will report into Business Technologies and be the primary technical liaison for event stakeholders and vendors, ensuring all work is tracked in ServiceNow. The ideal candidate is both highly technical and client-focused balancing technical expertise, client-focused service, and adherence to DEN Business Technologies standards.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field.
• Three (3) years of professional Information Technology experience installing, maintaining, and/or modifying application software, operating system and/or network operating system software and associated hardware.
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Nice To Haves

• Expertise in A/V systems, including audio/video, and conferencing platforms (Microsoft Teams Rooms)
• Proficiency with conferencing and hardware platforms systems such as Q-SYS, Polycom, and Logitech.
• Strong technical troubleshooting abilities across hardware, software, and network environments.
• Proven desktop support skills, including troubleshooting, configuring, and maintaining PC software and hardware, printers, and peripheral devices to ensure minimal downtime.
• Familiarity with maker-space technologies: 3D printers, sublimation, Cricut machines, laser engravers a plus
• Ability to coordinate with vendors for warranty, support, lifecycle management and IT asset management.
• Exceptional communication and client service skills, and ability to collaborate effectively with stakeholders, vendors, and internal teams.
• Strong problem-solving mindset with the ability to develop contingency plans and resolve complex technical issues.
• Effective coordination, planning, and managing multiple priorities and stakeholders, ensuring alignment, and timely execution of tasks.
• Attention to detail, organizational skills, and the ability to track and manage many moving parts while keeping timelines on track.

Responsibilities

• Coordinate and provide operational support for the configuration and upgrades of operating systems, hardware, and software, working closely with Business Technologies colleagues, and approved vendors.
• Oversee the operation, testing, and maintenance of A/V systems—including Q-SYS and Microsoft Teams Rooms—ensuring for reliable performance and user experience.
• Troubleshoot and resolve complex system, performance, and platform issues across software, hardware, and network environments, escalating to vendor support or BT teams as needed.
• Consult with users to identify system issues or new requirements and provide technology recommendations.
• Plan and implement security measures to protect data, hardware, and software, following BT and DEN security protocols.
• Coordinate with vendors for warranty, support, and lifecycle management of A/V and IT assets within CEEA.
• Analyze equipment performance records to identify repair or replacement needs and recommend improvements to system and network performance.
• Develop, maintain, and publish complex custom reports as needed.
• Manage maker-space technologies, including but not limited to 3D printers, sublimation equipment, Cricut machines, and laser engravers.
• Coordinate and provide operational support for A/V and event technology needs, ensuring all systems are properly configured, tested, and functioning from initial planning through event completion.
• Support event stakeholders by collaborating with vendors and providing responsive assistance to event hosts and participants, ensuring all A/V and technology requirements are met throughout each event.
• Serve as the primary technical liaison communicating timelines, requirements, and progress updates to ensure clarity and alignment throughout the event lifecycle.
• Other duties as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 13 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level