Ramp Tower Supervisor - Denver International Airport

City and County of Denver • Denver, CO

2d • $40 - $61 • Onsite

About The Position

Denver International Airport is seeking a Ramp Tower Supervisor to join our Ramp Tower team. With competitive pay, great benefits, and endless opportunities, working for Denver International Airport means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. As part of the Airport Operations Division, the Ramp Tower is responsible for the safe and efficient movement of aircraft in the non-movement area at DEN. This management of the aircraft deicing operation, assignment and control of the common use aircraft parking areas, communicating and coordinating with our airline partners and other stakeholders, and supporting the overall operation of the airport in routine and non-routine situations. As a Ramp Tower Supervisor, you will work with the Ramp Tower Senior Managers and Assistant Director to lead the daily operation of the Ramp Tower at DEN.

Requirements

• Education requirement: Bachelor's Degree in Business Administration, Aviation Management, Political Science, or a related field.
• Experience Requirement: Three (3) years of experience of the type and at the level of Airport Operations Officer in a medium or large hub civilian airport or military facility which must have included assignments involving the coordination of aircraft movement from gates to taxiways.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• License/Certifications: requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment
• FBI Background Check FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.

Nice To Haves

• Previous leadership and supervisory experience in an airport environment
• Excellent communication and collaboration skills
• Strong interpersonal skills with the ability to relate to employees in many different professions and levels
• Ability to build trust, maintain focus, and create an environment where all feel comfortable contributing
• Demonstrated adaptability in responding to changing operational needs, shifting priorities, and diverse team dynamics

Responsibilities

• Provide leadership for Ramp Tower Controllers through performance management, administration of the team work schedule, and clear, transparent communication.
• Conduct monthly one-on-one meetings to build meaningful connections and support staff development, while serving as an advocate for team members.
• Perform quarterly quality assurance checks to ensure operational standards are consistently met.
• Actively uphold the reporting structure by addressing team concerns directly and elevating issues appropriately, ensuring supervisors remain the primary point of guidance and support.
• Maintain currency and certification on all Ramp Tower positions and technology solutions with the ability to perform these duties effectively and safely during all conditions and operational complexities.
• Proactively coordinate aircraft movements and special operations with airline partners and other stakeholders to ensure the smooth and efficient movement of aircraft in the Non-Movement Area.
• Assist and support the overall response, management, and resolution of airfield and aircraft emergencies, airfield construction activities, snow removal operations, severe weather, low visibility conditions, VIP operations, and other irregular operations impacting the airport.
• Work with our airline partners to manage aircraft parking assignments, resolve gate scheduling conflicts in compliance with DEN Rules and Regulations Part 160. Ensure information in the gate management system is current and accurate. and usage of the common use resources are properly documented and reported for billing purposes.
• During deice events, coordinate movements of aircraft with airlines, deice companies, and other agencies while ensuring the proper deice procedures are followed.
• Read, interpret and enforce Standard Operating Procedures, Operating Instructions, Federal Aviation Regulations (FAR) and city and all other airport rules, regulations, and directives.
• Resolves problems encountered during daily operations and determines appropriate solutions; promotes teamwork and continuous improvement.
• Encourages regular communication, informs staff of relevant business issues and their impact on the organization.
• Monitor aircraft on-time performance metrics and work with the Ramp Tower Controllers to maximize efficiencies when controlling aircraft.
• Provide detailed reports to management on daily ramp tower performance describing any anomalies.
• Utilize the gate management system software to assist the Senior Managers with the seasonal and monthly scheduling and planning of common use gates and remote parking areas.
• Performs other duties as assigned or requested.

Benefits

• Competitive medical, dental and vision plans effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources; Education Reimbursement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager