Senior IT Systems Admin

Masterworks•New York, NY

2d•$110,000 - $150,000•Onsite

About The Position

As the Senior IT System Administrator, you will be responsible for supporting 80+ employees via ticketing system, Slack, Rippling, and Google Workspace, supporting end-users of the in-house built platform, and working with a small team in the office. You will also play a key role in implementing new systems and technologies, maintaining company software and hardware, and supporting an office relocation.

Requirements

BS degree in Computer Science or equivalent expertise, with a proven ability to successfully lead and direct a technology team
Minimum of 5 years experience in IT management for companies with over 80+ employees
Hands-on experience designing and managing office networks and multidomain Google Workspaces
Plan and execute migrations with minimal impact on user experience and productivity
Ability to collaborate and support employees in the office setting
Passion for security and raising the security bar
Understanding of network fundamentals
Excellent communication skills
Successful history of meeting deadlines while working on multiple parallel projects
Must be able to work in the NYC office - not a remote position
Must be eligible to work in the US - no exceptions

Nice To Haves

ITIL certification is desired

Responsibilities

Setting up structure and process by improving and maintaining a ticketing system, measuring response times
Responsible for oversight and day-to-day management of SaaS services, VPN services, end-user technical support, endpoint security operations, vendor management, access control, IT inventory management
Lead hardware and software support, deployments, maintenance and troubleshooting
Work closely with the People Operations team on user onboarding, offboarding,and management
Imaging and providing new hires with equipment through Rippling
Support, improve, and manage office networks and Google Workspaces
Maintain a healthy network, and observation, through Ubiquiti
Collaborate with internal development teams to support investors using an in-house developed application
Respond quickly to employee technical issues to boost productivity
Setup and manage an office VPN
Apply security best practices
Increase delivery speed, transparency, and quality by establishing best practices
Standardize and operationalize the environment
Ensure Google Meet, and AV equipment, in conference rooms are maintained and operational