Senior IT Support Specialist
About The Position
Allegiant Stadium, located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, is an award-winning global events destination. The state-of-the-art, fully enclosed, multipurpose venue, with a capacity of more than 65,000, hosts the world's biggest artists, most sought-after tours and premier sporting events. Allegiant Stadium is committed to giving back to the community through diversity, inclusion, and outreach initiatives. In addition, Allegiant Stadium is proud to be LEED Gold-certified, powered by 100 percent Nevada-sourced renewable energy and dedicated to implementing sustainable practices and programs.
Requirements
- A minimum of 4 years’ experience in Information Technology
- 3 or more years' experience with support of desktop operating systems (Windows, Macintosh) and mobile devices (IOS/Android).
- 3 or more years' experience with complex troubleshooting of systems and networks
- 3 or more years' experience with IT support in an onsite, customer-facing role.
- 3 or more years' experience with cyber security tools such as EDR, vulnerability management, security awareness training, intrusion detection.
- Strong verbal, written communications, and customer service skills.
- Strong working knowledge of networking concepts and support of TCP/IP protocols, DNS and DHCP.
- Highly comfortable and capable of troubleshooting complex issues in a time sensitive manner.
- Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
- Self-motivated and able to either work independently or as a team.
- Ability to communicate both orally and in writing in a clear and concise manner.
- Ability to create and write clear, complete documentation.
- Ability to be on your feet for extended periods of time, lift equipment up to 50 pounds, work extended hours, and participate in an on-call rotation.
- Proficient in Microsoft Office 365 products (Word, Excel, Outlook, Teams, Visio, SharePoint, OneDrive) and ability to learn required business systems.
- Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
Nice To Haves
- Experience with live events a plus.
- CompTia Security + or similar certification.
- Microsoft Certifications.
- Experience with MDM (Jamf)
- Experience with Linux operating systems.
- Experience with business applications, with experience in report writing, creating user documentation and/or specifications, etc.
Responsibilities
- Support of desktop operating systems (Windows, Macintosh) and mobile devices (IOS/Android).
- Complex troubleshooting of systems and networks
- IT support in an onsite, customer-facing role.
- Cyber security tools such as EDR, vulnerability management, security awareness training, intrusion detection.
- Troubleshoot complex issues in a time sensitive manner.
- Organize time and work on multiple tasks and follow through to completion of task or project.
- Communicate both orally and in writing in a clear and concise manner.
- Create and write clear, complete documentation.
- Be on your feet for extended periods of time, lift equipment up to 50 pounds, work extended hours, and participate in an on-call rotation.
- Proficient in Microsoft Office 365 products (Word, Excel, Outlook, Teams, Visio, SharePoint, OneDrive) and ability to learn required business systems.
- Analyze and solve problems with a high degree of attention to detail and accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
