Senior IT Support Specialist

Card-Monroe Corp. • Chattanooga, TN

1d • Onsite

About The Position

Card-Monroe is looking for an experienced Senior IT Support Specialist to serve as the primary escalation point for complex technical issues across our organization. In this full-time, on-site role, you'll keep our hardware, software, and network infrastructure running reliably, supporting users in person and remotely, diagnosing and resolving issues from desktops and peripherals to systems and networks, and assisting with upgrades and deployments.
This role bridges hands-on user support with advanced administrative work. You'll resolve critical incidents, automate routine workflows, take ownership of meaningful technical projects, and collaborate with our IT team to strengthen processes, security, and overall technology performance.

Requirements

• Mid-to-senior level experience in IT support, systems administration, or a related technical field
• Advanced troubleshooting methodology for enterprise hardware and software
• Strong foundation in network administration, configuration, and diagnostics
• Proficiency in automation scripting
• Familiarity with database queries and system integrations
• Exceptional communication, problem-solving, and cross-functional collaboration skills

Responsibilities

• Serve as the technical escalation point for complex hardware, software, and system infrastructure problems, including managing help desk tickets.
• Oversee network administration tasks, including infrastructure monitoring, maintenance, and troubleshooting to ensure reliable connectivity.
• Develop, maintain, and execute scripts to automate routine operational tasks and deployment processes.
• Support cloud-hosted infrastructure components, user access management, identity synchronization, and cloud backup/disaster recovery protocols.
• Take ownership of significant technical projects, including system upgrades and deployments, alleviating support burdens from the core engineering team.
• Help junior team members grow, keep our technical knowledge well organized, and consistently deliver on service commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree