Senior IT Support Specialist

Whitsons Culinary Group•Berkeley, IL

20h•$60,000

About The Position

The Senior IT Support Specialist provides advanced technical support while assisting in the administration of core IT systems. This role supports Microsoft 365 services, including email and SharePoint, while serving as a senior escalation point for help desk issues. The position also supports endpoint technologies, including printer mapping, printer configuration, and troubleshooting of specialized devices such as Zebra label printers ensuring reliable system operations and high-quality technical support for end users.

Requirements

College Degree in Computer Science, Information Technology or any other related field preferred or similar experience
Minimum 5-7 years previous technical experience
Ability to build rapport with clients
Ability to carry/lift/move up to 50 lbs. on occasion, depending on product or materials.
Strong troubleshooting, problem-solving, and critical thinking skills
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule.
Ability to work in a team environment as well as individually.
Availability to support the Production Team outside of working hours if needed.
Proficient in Microsoft Office such as Word, Excel, Outlook, and PowerPoint

Nice To Haves

Layer 1 networking a plus
Bilingual Spanish a plus

Responsibilities

Monitor and evaluate flagged emails, ensuring proper handling to maintain email security.
Microsoft SharePoint, OneDrive, O365 Administration
Manage and monitor user identities and access through Microsoft Entra / Azure AD
Rapid7 Incident response/ Antivirus/Malware cleanup
End-user support and troubleshooting
ITSM ticketing system recording detail. Respond to tickets within the SLA policy timeframe.
Strong knowledge of Windows 11 operating systems
Software installation, configuration, and troubleshooting
Windows Server Active Directory, DNS, DHCP, Group Policy
Teams telephone system configurations
Layer 2 Networking skills, switching, VLANs.
Printer mapping and configurations
Zebra label printer troubleshooting, Including Colos
Copier and Printer configurations
Mobile Device Management software
Employee onboarding and termination processing
Create technical documentation for procedures.
iPhone configurations and deployment
Performing analysis of root causes
Performs all other duties as assigned.