Senior IT Support Engineer

Motive•Nashville, TN

9d•$125,000 - $170,000

About The Position

As a Senior IT Engineer at Motive, you will help design, build, and scale the systems that power our global workforce, spanning end-user computing, identity and access, collaboration tooling, office and remote connectivity, and core corporate IT operations. You will report into Austin Karr, Director of IT, and serve as a senior technical contributor who improves reliability, security, and user experience while translating business needs into practical, well-engineered solutions. This role is ideal for someone who is hands-on, systems-minded, and energized by solving difficult technical problems across multiple layers of the environment. You should be comfortable operating with broad stakeholder awareness, partnering across teams, and bringing a new perspective to existing solutions as Motive continues to scale.

Requirements

5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role.
Expertise supporting modern corporate IT environments, including identity platforms, collaboration tools, endpoint operating systems, and device management.
Demonstrated ability to plan and execute complex projects independently, identify root causes, and drive solutions that support departmental goals.
Strong written documentation and cross-functional communication skills, with the ability to build trust and operate as a reliable technical advisor.

Responsibilities

Design, implement, and improve scalable corporate IT infrastructure and services for both office-based and remote employees.
Lead complex troubleshooting and root-cause analysis across endpoints, identity, collaboration platforms, and network layers to restore service quickly and prevent repeat issues.
Use agentic development practices to design and build secure, scalable internal tools that automate workflows, improve employee productivity, and extend IT’s ability to support the business.
Build and maintain technical standards, documentation, and operational processes that improve reliability, security, monitoring, and supportability.
Translate business and stakeholder needs into well-engineered solutions, partnering across departments and with third-party vendors when needed.
Act as a subject matter expert within IT, driving projects of diverse scope and raising the bar for operational excellence across the department.