Senior IT Support Consultant

University of Iowa•Iowa City, IA

6h•Onsite

About The Position

The HCIS Data Center Facilities Management has a wide range of responsibilities and skills needed to manage the data centers and technology rooms. This position requires 24x7 response to failures and threats to these spaces and controls access to them. This position is an on-site position at the Medical Center University Campus. Occasional travel in the state of Iowa is required. Perform physical tasks such as swapping UPS batteries and installing Servers.

Requirements

Bachelor’s degree in a technical field or an equivalent combination of related education and experience.
Professional experience, typically 3 years, in a medium-to-large data center, with a focus on network infrastructure, design, and support of server hardware.
Experience in installing network racked equipment (Servers, Appliances) with wire management skills and attention to detail and documentation.
Excellent written and oral communication skills.
Ability to move and install equipment.
A valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.

Nice To Haves

Experience with supporting large capacity air handling systems and understanding how that relates to capacity planning and recovery of those systems in an IT environment.
Experience with supporting large capacity UPS systems and the infrastructure upstream and downstream.
Experience with Controls systems such as Johnson Controls, Siemens, Struxureware, or other SNMP/Modbus based platforms.
Understand Network topologies and support of network equipment such as Cisco.
Customer support skills with good communication and collaboration.
Strong writing and documentation skills.
Proficient in Microsoft Office for communication/collaboration and documentation.

Responsibilities

Responsible for physical security, power, cooling, and equipment in technology rooms, both on campus and remote locations related to these functions.
Responsible for monitoring equipment and space from an MEP perspective and responding to data trends, alarms and Preventative Maintenance scheduling.
Responsible for capacity planning of data centers MEP, Infrastructure, Network/SAN.
Responsible for capacity planning of technology rooms MEP.
Support troubleshooting of server hardware, networks, and support equipment in HCIS data centers and telecom closets. Includes install of customer swappable parts inside servers and other equipment with directions from Systems Administrators.
Escort all contractors into IT spaces to fix equipment and new installations or projects inside.
Manage MEP capital and operational projects relating to HCIS Data Centers.