Senior IT Support Analyst

Quanta Infrastructure Solutions Group, LLC•Birmingham, AL

1d•Onsite

About The Position

QISG is expanding our Birmingham office, and we’re seeking a Senior IT Support Analyst to be a key player in supporting both corporate IT operations and advanced engineering software. This role is ideal for a seasoned IT professional who thrives in a hands-on environment while also taking a leadership and strategic role in shaping IT systems for a growing team.

Requirements

5+ years of corporate IT support experience, with strong expertise in end-user and engineering software support.
Proven experience with engineering applications: AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS, or similar.
Advanced skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.
Excellent troubleshooting, documentation, and communication skills, with a proactive, solution-oriented approach.
Bachelor’s degree preferred; CompTIA A+ required, ITIL certification a plus.

Responsibilities

Technical Support: Resolve recurring queries, optimize workflows, and assist colleagues with complex technical issues.
Programming: Participate in designing new functionalities, optimizing code, and reviewing peers’ work.
System Administration: Configure servers, diagnose issues, and optimize infrastructure for performance.
Support IT hardware/software across Dell & Lenovo desktops, laptops, mobile devices, and VPN infrastructure.
Install, configure, and maintain engineering software, including license management and version control.
Manage cloud infrastructure: Intune for device/end-user management and Azure for VMs, storage, and servers.
Oversee onboarding/offboarding, asset inventory, and lifecycle refreshes for office IT resources.
Strategic Tasks: Advise colleagues, implement innovative solutions, and participate in long-term project planning.
Leadership: Guide and manage the support team, set operational standards, and drive major IT modernization projects.
Serve as a trusted IT advisor to engineering and corporate teams, delivering exceptional support in person, remotely, or via video.