Senior IT Support Analyst (US)

TD • Tempe, AZ

1d

About The Position

The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. Depth & Scope: Provides technical expertise and guidance to others in a lead capacity and works autonomously Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support and/or development of technical solutions and/or testing Works autonomously and leads on a diverse range of activities (e.g. design, support of technical business solutions) and is relied upon to coach / educate and monitor the work of others Acts as an internal expert resource in the exchange of technical information for project teams, and provides technical insight and recommendations to the business and/or outside vendors Typically reports to a Senior IT Development Manager or higher

Requirements

• Undergraduate degree or Technical Certificate
• 7+ years related experience

Nice To Haves

• Graduate degree, preferred
• 5 + years of experience with monitoring tools: Dynatrace, Datadog, Splunk
• Strong incident response, debugging, and problem-solving skills (ServiceNow)
• 5 + years of experience working with cross-functional teams (PowerBI, Confluence, Jira)
• Background in security, compliance, or regulated environments
• Experience supporting 24x7 production systems with on-call rotations(PagerDuty)
• Financial Services, Credit Cards domain experience will be an asset
• Experience of Testing and DevOps environment will be an asset

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level