IT Senior Support Analyst

Freudenberg • Howell, MI

1d

About The Position

Working at Freudenberg: We will wow your world! Responsibilities: Shape IT service strategy by providing subject matter expertise and aligning services with business needs. Support design & architecture with technical input to ensure effective, feasible solutions. Contribute to governance by helping maintain compliance with standards, policies, and guidelines. Lead service implementation & transition , ensuring smooth handover and stakeholder coordination. Manage daily operations to maintain stable, secure, and efficient IT service performance. Drive continuous improvement to enhance service quality, reliability, and efficiency. Maintain accurate documentation and promote effective knowledge sharing across teams. Support resource & financial planning by providing insights on staffing, cost control, and budgets. Assist with escalations by offering technical expertise for timely issue resolution. Participate in service‑related projects , ensuring delivery aligned with goals and standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.
• 3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access & Policy services.
• Proficiency in IT FrontEnd Services, processes and tools.
• Strong understanding of ITIL processes.
• Excellent communication and stakeholder management skills.
• Analytical and problem-solving abilities.

Responsibilities

• Shape IT service strategy by providing subject matter expertise and aligning services with business needs.
• Support design & architecture with technical input to ensure effective, feasible solutions.
• Contribute to governance by helping maintain compliance with standards, policies, and guidelines.
• Lead service implementation & transition , ensuring smooth handover and stakeholder coordination.
• Manage daily operations to maintain stable, secure, and efficient IT service performance.
• Drive continuous improvement to enhance service quality, reliability, and efficiency.
• Maintain accurate documentation and promote effective knowledge sharing across teams.
• Support resource & financial planning by providing insights on staffing, cost control, and budgets.
• Assist with escalations by offering technical expertise for timely issue resolution.
• Participate in service‑related projects , ensuring delivery aligned with goals and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees