Senior IT Specialty Analyst
About The Position
The Senior IT Specialist Analyst – Epic Cadence & Referrals is responsible for the day-to-day support, optimization, and enhancement of Epic access and scheduling applications, with a primary focus on Epic Cadence and Referrals/Authorizations. This role partners closely with operational, clinical, and physician practice stakeholders to analyze workflows, implement system improvements, and maximize the effectiveness of Epic applications that support patient access, scheduling, referral management, and revenue cycle processes. The analyst will lead and support application builds, upgrades, enhancements, and optimization initiatives while evaluating software releases and recommending solutions that improve scheduling efficiency, referral processing, patient access, and operational outcomes. This role requires strong expertise in Epic Cadence workflows, referral management, and related scheduling applications.
Requirements
- Bachelor’s Degree or 7+ years of relevant experience without a degree
- Epic Cadence Certification required
- Epic Referrals/Authorizations Certification required
- Strong experience supporting Epic Cadence and Referrals/Authorizations, including build, optimization, workflow configuration, and troubleshooting.
- Experience with Referrals and Referral Triage (Required)
- Experience with eMPA (required)
- Experience with Guided Scheduling (required)
- Experience with Follow-Up Orders (required)
- Experience with Visit Types, including telehealth scheduling workflows (Required)
- Experience with Decision Trees (required)
- Experience with Order Composer (required)
- Experience with application support, upgrades, testing, and system enhancements in a healthcare environment
- Proven ability to perform workflow analysis, requirements gathering, and stakeholder collaboration
- Experience supporting patient access, scheduling, referral, and authorization workflows.
- Strong analytical, communication, and problem-solving skills with the ability to translate operational needs into technical solutions.
Nice To Haves
- Epic prelude and RTE preferred
- Work Queues (WQs) and RTE (preferred)
- Knowledge of Epic Real-Time Eligibility (RTE) functionality preferred.
Responsibilities
- Day-to-day support, optimization, and enhancement of Epic access and scheduling applications, with a primary focus on Epic Cadence and Referrals/Authorizations.
- Partnering closely with operational, clinical, and physician practice stakeholders to analyze workflows, implement system improvements, and maximize the effectiveness of Epic applications that support patient access, scheduling, referral management, and revenue cycle processes.
- Leading and supporting application builds, upgrades, enhancements, and optimization initiatives.
- Evaluating software releases and recommending solutions that improve scheduling efficiency, referral processing, patient access, and operational outcomes.
- Performing workflow analysis, requirements gathering, and stakeholder collaboration.
- Supporting patient access, scheduling, referral, and authorization workflows.
- Managing incident, problem, and change management processes.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Senior
