Senior IT Specialist

SentiLink•Austin, TX

2d•Remote

About The Position

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. Role: SentiLink is seeking a highly technical, hands-on Senior IT Specialist to own and scale day-to-day IT operations in a modern, SaaS-first environment. This role focuses on endpoint provisioning, helpdesk support, identity and access administration, and secure access management for a distributed workforce. You'll be responsible for macOS device management, employee onboarding and offboarding, SaaS access control, Zero-Trust connectivity, and practical troubleshooting across endpoints, networking, and authentication systems. We're looking for someone who can resolve complex IT issues quickly and methodically while building clean, scalable processes behind the scenes.

Requirements

5+ years in IT, internal infrastructure, or security roles within a cloud-first or SaaS environment.
Deep, hands‑on expertise with modern endpoint‑management solutions for macOS/iOS.
Proven administration experience with leading identity‑provider platforms, including SAML/OIDC integrations and advanced workflow automations.
Experience administering multiple business-critical SaaS platforms (Google Workspace, Slack, GitHub, etc.).
Hands-on experience deploying and operating Zero-Trust access platforms (Cloudflare preferred).
Strong understanding of networking fundamentals (DNS, TLS, TCP/IP, HTTP proxies) and ability to troubleshoot across device, identity, and network layers.
Experience building scalable onboarding/offboarding processes in high-growth environments.
Scripting proficiency (Python or Bash).
Experience implementing security controls aligned to organizational policies and standards.
Excellent written and verbal communication skills—able to translate technical detail into clear guidance for stakeholders.
Candidates must be legally authorized to work in the United States and must live in the United States

Responsibilities

Provision and manage macOS endpoints (Jamf or equivalent), including configuration profiles, patching, and fleet-wide security controls.
Own full device lifecycle: procurement, inventory, deployment, recovery, and secure decommissioning.
Administer identity and access management across SaaS platforms (SAML, OIDC, SCIM), including automated onboarding/offboarding.
Design and enforce role-based access controls and least-privilege policies.
Own Zero-Trust Network Access (Cloudflare preferred), including posture checks and secure access policies.
Troubleshoot cross-layer issues spanning device → identity provider → network → SaaS application.
Deploy and support lightweight office networking, firewalls, and AV/Zoom infrastructure for distributed and off-site environments.
Build automations using APIs and scripting to eliminate manual IT workflows.
Partner with Security and Infrastructure on endpoint hardening, monitoring, and incident response.
Maintain audit-ready controls and documentation to support SOC 2 / PCI compliance.