Senior IT Project Manager - Enterprise Implementations

Klir•Toronto, ON

112d•Hybrid

About The Position

The Senior IT Project Manager is accountable for the end-to-end delivery of a portfolio of enterprise Klir implementations, from project initiation through go-live and handover to Customer Success. You will manage multiple concurrent projects at different stages of delivery, balancing priorities, risks, and stakeholder expectations across customers. You will establish consistent governance while adapting delivery approaches to each customer’s environment. You are not expected to perform hands-on technical implementation, but you must be highly comfortable with enterprise IT concepts, integrations, and data migration conversations, and able to lead those discussions with confidence.

Requirements

6–9+ years of experience as an IT Project Manager or Senior IT Project Manager
Proven experience managing multiple concurrent enterprise projects
Experience delivering enterprise SaaS or complex IT implementations
Experience working directly with large enterprise or public-sector IT teams
Strong background in formal project governance and delivery frameworks
Comfortable owning delivery in high-visibility, customer-facing roles
Strong understanding of Enterprise integrations, Data migration and data exchange, SaaS delivery models
Able to confidently lead technical conversations without being hands-on
Excellent communicator and relationship builder
Highly organized, structured, and detail-oriented
Calm, patient, and persistent in complex environments
Strong analytical skills and comfort mapping complex workflows
Collaborative, pragmatic, and outcome-focused

Responsibilities

Own a portfolio of concurrent enterprise Klir implementations
Balance priorities, capacity, and risk across multiple active projects
Provide clear visibility into portfolio status, risks, and dependencies
Ensure consistent delivery standards while adapting to customer-specific needs
Lead formal project initiation for enterprise Klir implementations
Develop and maintain Project Initiation Documents (PIDs), Governance frameworks and RACIs, Stakeholder maps and communication plans
Establish and run delivery cadence including: Weekly project status meetings, Monthly executive steering committee meetings
Own integrated project plans and manage delivery against agreed scope, milestones, and timelines
Track risks, issues, dependencies, and mitigation plans across the portfolio
Proactively manage delivery risks in complex, multi-stakeholder environments
Lead change control and scope discussions in partnership with internal teams and customers
Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts
Build trusted relationships with Customer IT teams, Operational and business stakeholders, Executive sponsors
Navigate enterprise and public-sector environments with patience, persistence, and professionalism
Track project milestones tied to commercial deliverables across the portfolio
Coordinate with internal teams on milestone sign-off, invoicing, and payments
Ensure delivery aligns with contractual obligations and SLAs
Be fluent in enterprise delivery concepts including: System integrations, Data migration and data exchange, Data exchange between systems
Partner closely with Klir’s Data Architect and technical specialists
Structure and lead technical discussions without being hands-on
Work in close partnership with Customer Success Managers to ensure implementation SLAs are met across the portfolio, align implementation outcomes with long-term customer value, plan and coordinate training and enablement sessions, support analysis of customer “as-is” workflows and map them to Klir’s target-state workflows, ensure customers are confident, trained, and prepared for long-term success on Klir