Senior IT Operations Analyst

Arcsource Group • Columbia, MD

7d • Remote

About The Position

ArcSource Group, Inc. is seeking a Senior IT Operations Analyst to join their team. This role will provide technical and strategic support to the PMO on the Department of Defense (DoD) Procurement Integrated Enterprise Environment (PIEE). The position is fully remote and requires an active Secret Clearance.

Requirements

• 5-7 years of experience implementing, coordinating, or supporting IT projects and initiatives involving customer-facing solutions.
• 5-7 years of experience working with cloud platform technologies; AWS experience preferred.
• 2-3 years of experience supporting the Software Development Life Cycle (SDLC) for custom software development and application delivery to customers.
• Experience with ITIL processes and supporting tools such as ServiceNow, JIRA, and Confluence.
• Working knowledge of the OSI model, network infrastructure, APIs, PKI technologies, emergency incident response, SFTP, and disaster recovery methodologies.
• Demonstrated experience independently coordinating, managing, and leading enterprise-level IT projects and initiatives.
• Demonstrated technical ability to develop or support scalable and efficient solutions for complex business problems and workflows.
• Strong analytical and problem-solving skills supporting business-critical systems and operational issues.
• Excellent written, verbal, and interpersonal communication skills.
• Experience developing, interpreting, or maintaining policies, procedures, and standards supporting Federal and Department of War programs.
• Demonstrated ability to collaborate effectively using remote communication platforms such as Microsoft Teams, Zoom, and email in a fast-paced environment.
• Active Secret Clearance.
• Ability to perform each essential duty satisfactorily.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

Nice To Haves

• Bachelor of Science degree in Computer Science, Information Technology, or a related field; equivalent relevant experience may be considered.
• 5-7 years of related experience supporting software development using Agile methodologies and/or infrastructure design and management.
• 3-5 years of experience managing cloud platform backup and disaster recovery technologies and methodologies.
• 3+ years of experience supporting end-user customer service desk or help desk operations.
• Knowledge of SQL query execution and data manipulation used to develop custom reports.
• Relevant professional certification such as Security+, Cloud+, Project+, Project Management Professional (PMP), or comparable credential.
• Experience with the Procurement Integrated Enterprise Environment (PIEE) or other Defense Logistics Agency (DLA) applications.

Responsibilities

• Coordinate, manage, and lead enterprise-level IT projects and initiatives supporting customer-facing systems and solutions.
• Maintain situational awareness of critical IT systems, operational status, customer-impacting issues, upcoming capabilities and deployments, and high-priority project activities.
• Coordinate emergency incident response activities, including technical coordination, stakeholder communications, leadership updates, escalation activities, and root cause analysis.
• Analyze and support the resolution of operational issues affecting business-critical systems and applications.
• Coordinate with help desk personnel, technical teams, government stakeholders, and customers to address complex IT operational issues.
• Support cloud platform technologies and associated operational activities.
• Support the Software Development Life Cycle (SDLC) for custom software development and application delivery.
• Support backup, disaster recovery, and system recovery activities.
• Apply ITIL processes and supporting tools, such as ServiceNow, JIRA, and Confluence, to IT operations and project activities.
• Apply working knowledge of network infrastructure, the OSI model, APIs, PKI technologies, SFTP, and related technologies to support troubleshooting and operational coordination.
• Develop and support scalable and efficient solutions to complex business problems and workflows.
• Develop, interpret, and maintain policies, procedures, and standards supporting Federal and DoW programs.
• Communicate effectively with technical teams, customers, stakeholders, and leadership across remote communication platforms in a fast-paced environment.
• Prioritize competing incidents, operational requirements, and project activities based on severity, customer impact, and mission need.

Benefits

• Medical, Dental, & Vision Benefits
• Employer-paid long-Term & Short-Term Disability, Life Insurance
• 401k Plan with generous company matching
• 15 days PTO and 11 Federal Holidays for full-time employees working on Federal Contracts
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree