Senior IT Manager -ServiceNow

NATIONMIND LLC • New York, NY

4d • Remote

About The Position

NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Senior IT Manager -ServiceNow to join our growing team.

Requirements

• Bachelor's Degree in a related discipline
• Eight years' experience in the appropriate specialties
• A minimum of two years' experience as a project manager
• Sound understanding of technical issues
• Outstanding planning skills (experience in preparation of project plans a must)
• Scheduling skills
• Implementation skills
• Evaluation skills
• Excellent ability to communicate verbally and in writing with the user community and the technical staff is essential
• Knowledge of the ServiceNow Platform and modules (PSDS, ITSM, ITOM, CRM, HRSD, CMDB)
• Strategic thinking and problem-solving
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and organizational skills

Nice To Haves

• PMP is desirable

Responsibilities

• Manage and execute all aspects of the ServiceNow modernization technology projects in any one of the following specialties: planning, executing, and delivering ServiceNow implementation and enhancement projects within scope, timeline, and budget.
• Ensure alignment with business objectives, manage stakeholder expectations, and drive successful adoption of ServiceNow solutions across the Organisation.
• Collaborate with teams on end-to-end ServiceNow projects, including planning, scheduling, resource allocation, and risk management.
• Develop and maintain project plans, timelines, and status reports in partnership with the ServiceNow team and ensure projects meet quality standards and comply with Organisation's policies.
• Collaborate with business units, IT teams, and external vendors to gather requirements and define project scope.
• Communicate project progress, risks, and issues to stakeholders and leadership.
• Ensure from the organisation's side that ServiceNow consultants adherence to ServiceNow best practices and governance standards setup for with the Organisation's Teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager