Senior IT Help Desk Engineer

Virginia Information Technologies Agency • Richmond, VA

1d • Hybrid

About The Position

The Virginia Department of Education (VDOE) is recruiting for a Sr. IT Help Desk Engineer to provide advanced technical assistance to support the agency’s security and technology programs in accordance with Commonwealth of Virginia Security and Technology policies and standards.

Requirements

• Demonstrated experience working in information technology, information security, or a related field.
• Demonstrated experience with help desk support related to software and hardware issues and/or set up.
• Knowledge of information security and technology in the public education setting.
• Demonstrated experience with technical writing and system documentation.
• Ability to read and understand system vulnerability reports.
• Demonstrated experience and/or understanding of patch management.
• Demonstrated knowledge of networks and network traffic and/or architecture.
• Knowledge of Windows 10/11
• Comprehensive knowledge of Active Directory.

Nice To Haves

• Considerable knowledge of Commonwealth of Virginia IT Security policies and standards preferred.
• Information Security or Technology Industry certifications are highly desirable.

Responsibilities

• Perform advanced level troubleshooting for help desk requests including but not limited to resolving complex software, networking, and hardware issues.
• Oversee vulnerability remediation processes from start to finish including but not limited to: reviewing vulnerability reports from Information Security, determining remediation processes, managing rollout and documentation including artifacts for audit.
• Oversee Agency computer refresh operations including but not limited to: ordering new computer equipment, seeking approval for exceptions, and scheduling.
• Control admin consoles for multiple applications including Adobe, PDQ, Microsoft, Verizon, and others.

Benefits

• Teleworking options may be available.
• Reasonable accommodations are available to persons with disabilities during the application and/or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed