Remote Senior IT Engineer - MSP
About The Position
This position is fully remote and based in Sri Lanka. At My IT Crew, we’re not just another IT support shop—we’re a collaborative, forward-thinking team where engineers are empowered, trusted, and heard. We’ve been delivering reliable IT services and modern cloud solutions for our clients across multiple regions, and we take pride in doing things the right way—not just the fast way. Our clients trust us, and our service quality reflects it. We embrace modern tools and automation to work smarter, not harder. We believe documentation should be clear, useful, and actually helpful. We value collaboration, continuous learning, and sharing knowledge across the team. We are expanding our global engineering team and are looking for a Senior IT Engineer to join our Service Delivery Team.
Requirements
- Proven experience as a Senior IT Engineer or similar role (preferably in MSP or enterprise environments)
- Strong ability to troubleshoot and resolve advanced technical issues
- Excellent communication skills, both written and verbal
- Strong analytical thinking and problem-solving mindset
- Solid experience with Windows Server, Active Directory, and hybrid environments
- Strong understanding of networking (LAN/WAN, VPN, DNS, DHCP, firewalls)
- Hands-on experience with cloud platforms such as Microsoft Azure or similar
- Minimum 5+ years of experience in IT infrastructure, support, or engineering roles
Nice To Haves
- Relevant certifications (Microsoft, Azure, CCNA, or equivalent) are a plus
Responsibilities
- Be consistently reliable, proactive, and solution-oriented
- Act as a technical escalation point for complex infrastructure issues
- Deliver expert support across systems, servers, networks, and cloud environments
- Maintain and improve internal documentation, KB articles, and SOPs
- Analyze issues deeply to identify root causes—not just symptoms
- Collaborate with clients and guide them through technical resolutions
- Mentor and support junior engineers through knowledge sharing
- Identify recurring issues and contribute to long-term fixes and improvements
- Participate in on-call or after-hours escalation rotations as needed
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
