Senior IT Engineer – User Experience

Valmont Industries, Inc. • Omaha, NE

55d • Onsite

About The Position

The Senior IT Engineer – Endpoint Experience is a hands-on senior engineering role responsible for designing, implementing, and continuously improving Valmont’s enterprise endpoint management platforms. This position owns the end-to-end device lifecycle across Windows, macOS, and mobile environments—including provisioning, compliance, patching strategy, automation, and performance optimization—using Microsoft Intune and Tanium. You will operate as a platform owner, driving measurable improvements in device health, security posture, and end-user experience at scale across a global environment. This role is best suited for engineers who: Prefer building and optimizing platforms over repetitive support work Thrive in large-scale, distributed enterprise environments Are motivated by measurable outcomes and operational impact It is essential to embody Valmont’s core values of Passion, Integrity, Continuous Improvement, and Delivering Results while cultivating a workplace where employees feel valued, trusted, understood, and respected.

Requirements

• Preferred Bachelor’s in relevant field with 6+ years relevant experience or Associate’s Degree with 8+ years relevant experience or 10+ years of relevant experience.
• Strong analytical, documentation, interpersonal, and communication skills.
• Ability to work effectively in a team-oriented environment.
• Advanced knowledge of desktop engineering and desktop management practices across Windows, macOS, and mobile platforms, including device provisioning, configuration management, patching, software deployment, and endpoint security.
• Strong working knowledge of Microsoft Intune and Tanium for endpoint administration, policy enforcement, asset visibility, compliance management, patching, and remote remediation.
• Experience supporting enterprise endpoint engineering tools, operating system management, software deployment, and modern device administration in a distributed environment.
• Proven ability to manage sensitive, high-pressure situations with discretion and professionalism.
• Exceptional communication (both written and oral), problem-solving, and time management skills.
• Willingness to provide after-hours support for endpoint maintenance, critical incidents, change activity, and platform updates as needed.

Nice To Haves

• Strong working knowledge of proactive and auto-corrective monitoring practices.
• Experience with ITIL processes, particularly continual service improvement.
• Proven track record of implementing successful process improvement initiatives.
• Strong understanding of endpoint architecture, enterprise device management, and the supporting infrastructure required to deliver secure and reliable end-user computing services.
• Advanced technical skills, including experience with modern endpoint management, desktop automation, and enterprise tooling such as Microsoft Intune, Tanium, and IT service management platforms.
• Demonstrated ability to influence stakeholders and drive adoption of endpoint standards, platform changes, and service improvements across the organization.

Responsibilities

• Collaborate with infrastructure, security, service desk, and business teams to ensure stable, secure, and reliable end-user computing services that support business objectives and operational needs.
• Lead the design, deployment, configuration, monitoring, and maintenance of desktop engineering standards, endpoint management processes, and automation that align with enterprise policies, security requirements, and best practices.
• Develop and maintain functional documentation that detail standard operating procedures, troubleshooting techniques, and solutions.
• Serve as a technical Subject Matter Expert (SME) to internal teams and external solution providers to evaluate, design, and implement endpoint management capabilities that improve security, standardization, and operational efficiency.
• Participate as a Subject Matter Expert (SME) in Major Incident Management Responses to Business Impacting Events and summarize, report, and implement process improvements.
• Advise, implement, and execute all activities related to continual service improvement processes.
• Provide guidance and leadership to the User Experience team.
• Partner with stakeholders to understand end-user computing requirements, prioritize service improvements, and align endpoint capabilities with business needs.
• Develop and deliver reporting on endpoint compliance, device health, deployment status, and service performance to support operational decisions and continuous improvement.
• Administer and optimize endpoint management platforms, including Microsoft Intune and Tanium, to provide real-time visibility, patching, software deployment, configuration enforcement, compliance reporting, and proactive remediation across the device estate.
• Responsible for properly tracking and documenting all system problems, changes, and problem resolutions using the company’s ITSM system.
• Responsible for properly tracking and documenting all project plans, scheduling, progress, changes, and problem resolutions using the team Project Management tooling.
• Foster strong cross-functional partnership with Infrastructure, Security, IT Operations, and Business teams to support consistent, secure, and scalable endpoint services.
• Create and maintain technical documentation for endpoint standards, deployment processes, software packages, support procedures, and platform changes.
• Deliver expert desktop engineering and endpoint management support for Windows, macOS, and mobile devices, including provisioning, configuration baselines, patching, software packaging, performance troubleshooting, and lifecycle management.
• Engineer and maintain modern desktop management capabilities, including operating system deployment, software packaging, policy configuration, automation, and endpoint standards across the enterprise.
• Manage device compliance, security baselines, application deployment, remote actions, and endpoint policy enforcement through Microsoft Intune and Tanium.
• Monitor endpoint health, deployment status, patch compliance, and user experience trends; develop reporting and proactive remediation actions to improve desktop stability and service quality.
• Provide advanced support for endpoint incidents and service requests involving operating systems, device configuration, software deployment, patching, and management platform health.
• Act as a trusted advisor on endpoint strategy, desktop standards, security controls, and best practices that improve the user computing experience.
• Develop and maintain knowledge articles, support documentation, and technical guidance to improve service consistency and enable effective support across the endpoint environment.

Benefits

• Healthcare (medical, prescription drugs, dental and vision)
• 401k retirement plan with company match
• Paid time off
• Employer paid life insurance
• Employer paid short-term and long-term disability including maternity leave
• Work Life Support
• Tuition Reimbursement up to $5,250 per year
• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree