Senior IT Engineer

Philo is seeking an ownership-oriented IT leader to deliver an exceptional IT experience for their growing team. This role will initially involve coordinating with a third-party IT partner while leading Philo's IT services. However, there is potential for this position to evolve into a larger leadership role as the company expands its IT team. The IT leader will have a significant impact on the productivity and workplace satisfaction of the entire Philo team, with opportunities to develop innovative solutions to daily digital challenges. The role will be based in San Francisco but will also support remote workers and satellite offices in New York City and Cambridge.

• Help coordinate and deliver a comprehensively excellent IT experience for all Philo employees, including:
• Account provisioning for onboarding/offboarding of employees.
• Procurement of hardware and related digital asset management.
• Providing basic introductory training on Philo’s IT systems and practices to new employees (e.g. how to use a password manager and SSO).
• Managing onsite infrastructure (e.g. networking, teleconference equipment, and device lab) in our three offices.
• Day-to-day helpdesk and remote support for endpoint and software issues.
• Lead and manage larger scope IT projects and systems (e.g. SSO, MDM, backup, endpoint security, A/V in meeting spaces, etc).
• Proactively identify and anticipate shortcomings in Philo’s IT infrastructure or employee experience, and develop and deliver a plan to improve it, collaborating with other colleagues as needed.
• Work closely with Philo’s IT service partner to coordinate both near term service desk response as well as longer term projects.
• Manage relationships with Philo’s external IT vendors, e.g. networking, hardware and SaaS vendors.
• Coordinate and arrange remote onsite IT help for Philo’s two satellite offices (Brooklyn, NY and Cambridge, MA) as needed.
• Generally stop all of the IT-related bucks.
• Excellent interpersonal skills: personable “people person” along with fantastic written and oral communication skills. Ability to communicate technical concepts to both technical and non-technical audiences as appropriate.
• At least 5 years of experience delivering comprehensive IT services, including both hardware and software responsibilities, with strong troubleshooting skills.
• Effective, versatile and action-oriented: you have a strong bias towards getting things done quickly and correctly.
• Superb command of Simpsons, Game of Thrones, Star Wars and Star Trek references. Expert user of the /giphy command in slack.
• Superlative time management skills: you have a keen ability to prioritize and balance a varied set of near-term tasks and longer term projects. We’re looking for someone who can ensure that urgent tasks get resolved quickly, while continuing to make steady forward progress on longer term projects and initiatives.
• Follow through: You take care of things after being asked only once. You have the ability to work independently without direct oversight for most things, but also a good sense of when to reach out for help from a co-worker if you get stuck or need someone’s input to move a project forward. We support each other!
• Top-notch Googling skills
• Solid grounding in core enterprise applications, including SSO, MDM, security, and backup.
• Experience in systems and network design and development. Solid understanding of networking fundamentals (Wi-Fi, VPN, routing, etc.) Experience with Cisco Meraki environments is a plus.
• Proven experience with Zoom administration and Zoom Room hardware.

• At least 5 years of experience delivering comprehensive IT services, including both hardware and software responsibilities, with strong troubleshooting skills.
• Excellent interpersonal skills: personable "people person" along with fantastic written and oral communication skills. Ability to communicate technical concepts to both technical and non-technical audiences as appropriate.
• Effective, versatile, and action-oriented: strong bias towards getting things done quickly and correctly.
• Superb command of Simpsons, Game of Thrones, Star Wars, and Star Trek references. Expert user of the /giphy command in slack.
• Superlative time management skills: keen ability to prioritize and balance a varied set of near-term tasks and longer-term projects.
• Follow through: ability to take care of things after being asked only once. Ability to work independently without direct oversight for most things, but also a good sense of when to reach out for help from a co-worker if needed.
• Top-notch Googling skills.
• Solid grounding in core enterprise applications, including SSO, MDM, security, and backup.
• Experience in systems and network design and development. Solid understanding of networking fundamentals (Wi-Fi, VPN, routing, etc.). Experience with Cisco Meraki environments is a plus.
• Proven experience with Zoom administration and Zoom Room hardware.

• Full health, dental and vision coverage for you and your family
• Flexible working hours
• Generous paid parental leave
• Unlimited paid time off for vacation and sick leave
• $2000 annual vacation bonus
• $5250 annually for professional development and educational assistance
• $1250 Annual home office + TV stipend
• $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices
• Dog-friendly office
• And much more!