Senior IT Business Systems Analyst, Medical Affairs

ResMed • San Diego, CA

2d • $138,000 - $206,000 • Remote

About The Position

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. ResMed Global Technology Solutions (GTS) team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We’re looking for a detail-oriented and proactive Senior Business Analyst to join our Global Revenue & Customer Support Solutions team. In this role, you’ll own the end-to-end lifecycle of user stories — from gathering requirements and defining acceptance criteria to supporting production deployment. You’ll work cross-functionally with users, solution architects, and development teams to drive impactful solutions that support business operations.

Requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Life Sciences, or a related field.
• 8+ years of experience as an IT Business Analyst, with demonstrated experience supporting Medical Affairs, Clinical, or Life Sciences domains.
• Strong understanding of Medical Affairs processes such as medical information management, scientific exchange, investigator-initiated studies, congress management, and compliance.
• Strong business acumen with customer first mindset.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication skills
• Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones to ensure seamless coordination and communication throughout the project lifecycle.

Responsibilities

• Collaborate with Medical Affairs stakeholders to understand business objectives, challenges, and opportunities.
• Conduct thorough analysis of current-state processes and identify areas for digital enablement and improvement.
• Elicit, document, and validate detailed unctional, non funcitonal and technical documentation including business requirements documents (BRDs), functional specs, user stories, acceptence critiera, workflows, and data models.
• Partner with developers, administrators, architects and cross functional IT teams to ensure high-quality solutions are delivered on time.
• Identify opportunities to improve workflows, enhance system usability, and optimize business process through technology
• Ensure system documentation, system process mapping, and change management practices are maintained.
• Facilitate user acceptance testing with identified users and obtain sign off for implementation.
• Provide training, demo, guidance, and support to business users on system capabilities, features and enhancements.
• Provide post implementation support and ensure prompt resolution of reported issues.
• Ability to partner with cross-functional teams across multiple different time zones.
• Manage end-to-end lifecycle of stories, including planning, execution, testing, deployment and post deployment support.
• Facilitate project meetings, identify risks and dependencies, and develop mitigation strategies and communication plans.
• Monitor key performance indicators (KPIs) and metrics to evaluate solution effectiveness and ensure alignment with business objectives.
• Maintain CRM and other system integrity, data quality, and performance through adherence to best practices and governance frameworks.

Benefits

• Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
• Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
• At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
• A reasonable estimate of the current base range for this position: $138,000.00 - $206,000.00 USD Annual.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees