IT Business Systems Analyst

Maricopa County • Phoenix, AZ

3d • $60,000 - $105,000 • Hybrid

About The Position

The IT Business Systems Analyst position entails working directly with customers to understand their business processes, gather their business requirements, conduct analysis for requested changes or project requirements, document, diagram, and present to various stakeholder groups, and facilitate buy-in and consensus.

Requirements

• One year of business systems analysis experience, which includes experience serving as a liaison between the community and an IT organization
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Nice To Haves

• Experience working with technology solutions
• Experience working on concurrent projects
• Strong experience in eliciting, detailing, documenting, and validating requirements
• Experience with process improvement, workflow, benchmarking, and/or evaluation of business processes
• Advanced proficiency with MS Visio and MS Project
• Experience working with local or state government
• Project Management Institute Professional Business Analysis (PMI-PBA) certification
• Experience utilizing the Agile project management methodology

Responsibilities

• Develop and promote good business relationships; prioritize work, and coordinate activities with internal customers and IT colleagues to ensure successful requirements for project delivery
• Conduct research and analyze data for recommendations for best practices, products, and standards to improve major business processes
• Gather and document high-level business needs and translate them into detailed requirements
• Document processes and procedures using workflow diagrams, use cases, flowcharts, user stories, technical specifications, user-interface mockups, and prototypes
• Scope new project request to enable informed decisions, identify business requirements, and recommend process improvement
• Participate in project team meetings and implementation, planning multiple concurrent projects
• Support application defect resolution and conduct root cause analysis
• Communicate work status and progress with all levels of the organization to ensure team collaboration

Benefits

• Tuition reimbursement
• Exceptional work-life balance with a hybrid work schedule option
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level