Senior IT Business Relationship Analyst

Strathcona County • Sherwood Park, AB

13d • Hybrid

About The Position

The Senior IT Business Relationship Analyst plays a crucial role within the
Business Relationship and Project Management Branch, supporting the Business
Relationship Management Lead and client departments. This role focuses on
building strong, collaborative relationships between Information Technology
Services (ITS) and various County departments to enhance service delivery.
Responsibilities include business analysis, project management, and providing
advisory services to ensure the development of high-quality, cost-effective
solutions. The position also involves problem-solving, systems thinking, and
facilitating communication across all levels to address complex issues and
deliver impactful solutions.

This position is a hybrid role, with a combination of in-office and remote work

Requirements

• Diploma or degree in Computer Science, Business Administration, or a related discipline, with a minimum of five (5) years of directly related IT experience, primarily focused on business analysis
• 3 years of experience in managing projects along with formal Project Management training, or 5 years of experience in managing projects without formal training is preferred
• Extensive experience with business and technical requirements analysis, elicitation, business process modelling/mapping, and testing
• Extensive directly related experience with business and technical requirements analysis, elicitation, business process modelling/mapping, and testing
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
• Ability to define functional business requirements and processes for disparate departments with varying levels of complexities and dependencies
• Excellent writing skills to produce professional quality communication material suited to its purpose and audience; ability to develop and present formal/informal recommendations
• Ability to build and maintain relationships, communicate and collaborate with stakeholders and communicate progress and risks

Nice To Haves

• Familiarity or experience working with public safety organizations (Fire Services, Police Services, By-law Enforcement) is an asset
• ITIL, Prosci Change Management and/or PMP certifications would be considered assets

Responsibilities

• Serve as liaison between departments and ITS, building and maintaining trusted relationships to understand business needs, and deliver value-driven technology solutions
• Partner with departments to maximize the benefit of Information Technology investments and assist with the implementation of new systems using communication, analytical, and problem-solving skills
• Collaborate with departments to analyze operational issues and convert them into meaningful system enhancements
• Gather business and user requirements through workshops, surveys, site visits, use cases, and other methods to ensure accurate understanding of needs
• Translate business objectives and operational challenges into well-defined requirements and improvement recommendations
• Create process models, specifications, diagrams, and charts to prototype solutions and related processes, facilitating effective change within the department
• Research and evaluate technical solutions in the marketplace and identify best practices from other municipal jurisdictions to meet business needs
• Develop and execute test plans to ensure business requirements, technology goals, and performance standards are met
• Coordinate and/or lead project to implement solutions to meet business outcomes
• Develop and maintain an expert level of knowledge and skill in the areas of business analysis, continuous improvement and existing/emerging technologies to determine and provide optimal business and technical options and recommendations
• Oversee daily operations to ensure compliance with ITS policies and audit requirements

Benefits

• Competitive salary and comprehensive benefits package, which includes:
• Extended health and dental coverage
• Health and wellness spending account
• Life and disability insurance
• Retirement and pension programs
• Earned day off program
• Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees