Senior IT Business Analyst

MMC Corporate•Toronto, ON

3d•CA$102,600 - CA$152,600•Hybrid

About The Position

This role will provide critical support to the Affinity & Program business in Canada. This role offers the opportunity to work within a dynamic, cross-regional team dedicated to driving program renewals and new business initiatives.

Requirements

Advanced knowledge of the insurance and brokerage industry with a strong background in Program Business operations.
5+ years of experience as a Senior IT Business Analyst, managing Program Renewals end-to-end.
Familiarity with and adherence to Change Management processes.
Proficient in Microsoft Excel at an advanced level.
Excellent written and verbal communication skills, with experience conducting end-user training alongside business partners.
Strong self-management and organizational skills.

Nice To Haves

Direct experience with insurance Program Policy renewals and familiarity with Broker Management Systems, particularly Velocity.
Advanced Excel skills (including VLOOKUP, HLOOKUP, and complex functions), strong data analysis, manipulation, extraction, merging abilities, and working knowledge of SQL and database management.
Bilingual proficiency in French and English is highly desirable.

Responsibilities

Collaborate with business stakeholders to gather and document detailed requirements, focusing on Program Policy renewals.
Translate business needs into technical specifications for client application data capture, policy rating, and document/report generation (e.g., quotes, policy packages, bordereaux, certificates of insurance).
Communicate requirements clearly to Development and QA teams using the ADO Ticketing System, tracking and prioritizing tickets to meet project deadlines.
Utilize data analysis tools to support client and application data migration into the Brokering System (Velocity).
Develop test data and comprehensive test cases to facilitate User Acceptance Testing (UAT), coordinating UAT activities with business users and the COE Call Centre team.
Create process maps to illustrate current workflows and proposed future state changes.
Conduct functional and system integration testing to validate solutions and troubleshoot issues for timely resolution.
Manage communications with clients and end users, and generate system reports tracking client renewal completion metrics.