Senior IT Associate, Audio & Video

Discord•San Francisco, CA

1d•Hybrid

About The Position

Discord is seeking a Senior IT Associate, Audio/Video to bring their workplace to life through exceptional audio/video experiences. This role will power everything from daily conference room collaboration to high-profile company events. The associate will own and evolve the A/V infrastructure, lead the deployment of new conference rooms and event spaces, and serve as the technical backbone for flagship moments. They will also manage relationships with A/V integrators and service providers to ensure technology consistently delights employees and guests. This role reports to the IT Operations Manager and is based in San Francisco, with an expectation of two scheduled in-office days per week, plus additional onsite presence as needed for events and projects.

Requirements

5+ years of experience in IT support with progressive responsibilities, including demonstrated depth in audio/video systems, workplace technology, or event production environments.
Hands-on expertise with leading A/V control and automation platforms such as Crestron and Savant, including a working understanding of how competing ecosystems compare and where each fits best.
Strong working knowledge of how complex A/V systems are architected, including signal flow, matrix switching, the role and use cases of multiviewers, audio DSP concepts, the tradeoffs between analog, IP-based, and hybrid video transport, and how modern conferencing infrastructure integrates with in-room A/V.
Proven experience providing on-site A/V support for large-scale company events, tradeshows, or external conferences, with the composure to troubleshoot live under time pressure.
Experience managing A/V integrators and third-party service providers, including scoping projects, reviewing designs and drawings, and holding vendors accountable to quality and timeline commitments.
Familiarity with hardware video encoders and the codecs they produce, including practical understanding of bitrate, latency, and quality tradeoffs in live streaming and event broadcast contexts.
Experience with IT ticketing systems and asset management platforms for tracking and resolving technical issues.
Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences, and to influence cross-functional peers with diverse viewpoints.

Nice To Haves

Formal training, manufacturer certifications, or AVIXA CTS-level credentials in A/V design, installation, or control system programming.
Hands-on experience with control system programming or configuration (Crestron, Q-SYS Designer, or comparable).
Familiarity with networking fundamentals as they relate to A/V-over-IP, including VLAN segmentation, multicast behavior, QoS, and PTP timing.
Experience working in fast-paced technology or startup environments with rapidly evolving priorities.
Proven track record of cross-functional collaboration across technical and business teams, particularly with Workplace, Security, and Communications partners.
Experience with automation tools and process optimization to improve operational efficiency.
Background supporting broadcast, streaming, or live production workflows.

Responsibilities

Own the day-to-day operation, maintenance, and continuous improvement of A/V systems across conference rooms, huddle spaces, and large event venues.
Lead mid-size A/V projects end-to-end, including scoping, design input, vendor coordination, installation oversight, commissioning, and post-deployment support.
Serve as the technical lead for event A/V support across flagship moments such as GDC, Hack Week, All-Hands, and executive offsites, partnering closely with Workplace, Comms, and external production teams.
Manage relationships with A/V integrators, production vendors, and service providers, including scope negotiation, statement-of-work review, quality assurance, and ongoing performance management.
Troubleshoot and resolve complex A/V issues spanning control systems (Crestron, Savant, and comparable platforms), DSP and audio processing (QSC Q-SYS, Biamp, Shure), and video routing and distribution (NDI, SDI, Dante AV, and similar transport standards).
Provide advanced end-user hardware support across MacOS, Windows, and occasionally Linux, with deep familiarity in the peripheral ecosystem.
Participate in the team's weekly on-point support queue rotation and deliver expert-level software support for enterprise applications.
Develop and maintain comprehensive knowledge base documentation, standard operating procedures, and runbooks for A/V operations, event support, and room standards.