Senior IT Analyst
About The Position
Our story is simple: we’re a real estate company focused on epicenters of innovation for media and tech. That was our Chairman and CEO Victor Coleman’s vision when he founded the company in 2006. He began building a seasoned team, purchased two Hollywood studio lots, and dramatically expanded our California office footprint by taking the company public in 2010. Today, from our Los Angeles headquarters, to Silicon Valley, to San Francisco, to Seattle, to Vancouver and beyond, we own, transform, build and operate marquee office and studio properties. Fortune 500, premier growth companies and groundbreaking start-ups, with an emphasis on those in the media and tech industries, call these properties home. Our expertise and our industry relationships enable us to access markets and assets ahead of the curve. We concentrate on where the talent is and wants to be—just like our tenants and clients. We work closely with them to find and create the perfect environment, and to provide the services that enable their employees to thrive. We build, we create value and we’re always looking towards what’s next. We are seeking a Senior IT Analyst who demonstrates a combined understanding of Windows Operating Systems, Microsoft Office Suites, Office365, Zoom Video Conferencing, Windows-based computer & server hardware, networking, Apple OSX, iOS, and Android Smartphones, along with hybrid Azure Active Directory Account Administration. Excellent communication, interpersonal, and customer service skills, with consistent follow-up and follow-through, are essential to success in this position. Ability for occasional local travel across our San Francisco Bay Area locations.
Requirements
- Bachelor’s Degree in a related field required.
- Minimum of 4 to 6 years’ experience supporting local and remote Windows based PC’s & Macs in a mid-range or greater-sized corporate environment.
- Experience with Microsoft Office 365, Hybrid Azure AD Administration, Intune mobile device management, TEAMS, OneDrive & DUO two-factor authentication.
- Experience with Windows servers, basic networking, and ServiceNow Ticketing System.
- Experience with Microsoft Windows & Mac computer software and hardware, multifunction printers, and imaging practices.
- Zoom Video Conferencing knowledge
- Strong problem-solving and troubleshooting skills to promptly and efficiently resolve technical problems.
- Ability to multitask, be proactive, and be a self-starter in a team-oriented, collaborative, open, and exciting work environment.
- Ability to communicate effectively and professionally with C-Suite Executives, non-technical business users, clients, and vendors.
- Ability to occasionally work varied hours, including early morning, late evening, or weekends, to provide on-site support.
Nice To Haves
- Experience with Windows System Center, Dell network switches, SharePoint, Angus, Argus, BrightSign, Meraki, Darktrace, Logic Monitor, single sign-on, and Proofpoint are all pluses.
- ITIL v4 Foundation certification desired.
Responsibilities
- Day-to-day responsibilities primarily consist of desktop support and monitoring the ServiceNow Ticketing System.
- Active Directory/Hybrid Azure AD, Office 365 administration, creating & terminating user accounts; resetting passwords; responding to and resolving IT-related issues.
- Windows-based PC support, Mac, and related hardware & software; hardware setups, multi-function printers, and basic enterprise-level networking & WIFI.
- Microsoft Intune MDM support, Apple iOS & Android, including AT&T & Verizon Wireless Corporate account support.
- Windows file shares support using role-based security; assigning and revoking access.
- Provide technical guidance, leadership, and subject matter expertise to end-users with computer, IT system, and software questions.
- Maintaining and configuring computer peripherals, printers, and MFP’s, including related software.
- IT Asset Management, hardware & software inventory, including life cycle management.
- Assist in training new users and provide ongoing training to existing end-users, as needed or requested.
- Provide technical assistance for conference calls and Zoom Video conferencing.
- Develop and maintain excellent working relationships with all departments and provide a high level of in-person and remote IT support throughout the organization, including support of our senior executive team.
- Be familiar with Sarbanes-Oxley compliance processes, comply with standard IT security policies, and practice a high standard of IT security hygiene.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
