Senior IT Analyst - O&M, Web/UX & Release Management

Objective Area Solutions•Washington, DC

23d•Remote

About The Position

At OAS, we deliver innovative solutions that advance mission success for federal agencies. Our team combines deep technical expertise with a commitment to collaboration, integrity, and excellence. We offer competitive compensation, comprehensive benefits, professional development opportunities, and the ability to contribute to critical aviation modernization efforts that impact the National Airspace System. Join Objective Area Solutions OAS is seeking an experienced Senior IT Analyst to support the Federal Aviation Administration (FAA) Database Program. This position provides operations and maintenance (O&M), web application sustainment, user experience (UX) design, release management, and end-user enablement support for a federal airport data management system and related web applications. The selected candidate will play a key role in maintaining a highly reliable operational environment while enhancing user experiences, supporting accessibility compliance requirements, coordinating software releases, and developing training resources for FAA stakeholders. This role requires a blend of technical operations expertise, customer-focused design capabilities, and software release management experience.

Requirements

Bachelor's degree in Information Systems, Business Systems, Management Information Systems (MIS), Information Technology, IT Management, or another information technology-related discipline. Engineering, Mathematics, or Science degrees may be substituted.
Eight (8) years of relevant professional experience.
Demonstrated experience with: Operations and maintenance of enterprise web applications, API management and systems integration, User experience (UX) and responsive web design, Front-end application delivery and usability improvements, Software release management and deployment activities, End-user training and technical enablement.
Strong knowledge of: Section 508 accessibility requirements, WCAG 2.1 Level AA standards, Data validation and data quality management practices, System performance monitoring and operational support, Configuration management and software release processes, Federal software development and deployment environments.
Ability to support a multi-application production environment with a high degree of reliability and data integrity.
Ability to deliver intuitive, role-based user experiences across multiple devices and user communities.
Ability to obtain and maintain a Public Trust clearance.
Ability to obtain and maintain FAA Personal Identity Verification (PIV) credentials and access Sensitive Unclassified Information (SUI).

Nice To Haves

Experience supporting FAA programs or other federal aviation-related systems.
Experience with modern front-end frameworks and enterprise design systems.
Experience supporting: Application monitoring and telemetry platforms, Performance analytics and reporting tools, CI/CD pipelines and deployment automation.
Familiarity with airport operations, aviation data management, or federal transportation systems.
Relevant industry certifications, such as: ITIL Foundation, CompTIA Security+, Certified ScrumMaster (CSM), Other related technology or project management certifications.

Responsibilities

Provide operational and maintenance support across development, testing, and production environments.
Sustain applications, utility modules, web services, APIs, and system integrations that support airport data collection, management, and distribution.
Monitor system performance, reliability, and operational efficiency.
Administer user access controls, notification services, and integration services.
Ensure data traceability, auditability, and change management processes are maintained.
Support data governance activities by: Validating data integrity, Monitoring data quality, Maintaining data collection workflows, Generating system utilization metrics and operational reports.
Troubleshoot operational issues and coordinate corrective actions to maintain system availability.
Design, implement, and maintain responsive web experiences across desktop, tablet, and mobile platforms.
Support a consistent visual design framework and user experience across the application portfolio.
Develop intuitive user interfaces that optimize data accessibility and usability.
Ensure compliance with: Section 508 Accessibility Requirements, WCAG 2.1 Level AA Standards, Federal accessibility and usability guidelines.
Support compatibility with assistive technologies and accessibility testing efforts.
Apply user-centered design principles, including: Persona-driven design approaches, Mobile-first development strategies, Role-based dashboards and workflows, User feedback analysis and continuous improvement initiatives.
Develop and maintain end-user training materials, including: User guides, Frequently Asked Questions (FAQs), Newsletters, Quick-reference materials, Training videos and multimedia resources.
Support development and delivery of user training sessions.
Collect and analyze user feedback to improve application usability and adoption.
Coordinate communication activities related to system enhancements and new feature releases.
Support release management activities throughout the software lifecycle.
Verify operational readiness, system performance, and compliance requirements prior to deployment.
Maintain release schedules, deployment documentation, and software repositories.
Identify, track, and mitigate release-related risks.
Support deployment automation initiatives and release management tooling.
Coordinate with government production support organizations and development teams to ensure successful deployments.
Assist with configuration management activities and software version control processes.