Senior IT Analyst – Citizen Development

The Mosaic Company•Tampa, FL

About The Position

The Citizen Developer – Program Design & Governance role is responsible for the design, governance, enforcement, and continuous improvement of the enterprise Citizen Development program. This position establishes and enforces standards, guardrails, and operating controls, proactively identifies and manages non‑compliance, and partner with stakeholders to ensure corrective actions are taken while enabling business‑led development to scale securely and sustainably. This role has authority to block, remediate, restrict, or retire citizen-developed solutions that do not meet established standards, and to escalate unresolved risks through IT governance and risk management forums.

Requirements

Associate's Degree required, with a major in Computer Science or related field.
5+ years' experience leading or governing low‑code/no‑code, automation, or digital enablement programs
3+ years' experience designing, enforcing, or operating IT governance, compliance frameworks, or operating models in an enterprise environment
Demonstrated experience managing policy adherence, non‑compliance remediation, and stakeholder conflict resolution in decentralized development models
Ability to apply judgment and risk‑based decision making in ambiguous scenarios
Comfort challenging business stakeholders constructively when standards are not met
Experience balancing enablement with control in federated or business‑led technology models
Ability to influence without direct management authority while maintaining firm governance boundaries
Ability to design and document standards, governance models, and technical guidance
Operational familiarity with Microsoft Power Platform, Microsoft CoPilot, ServiceNow App Engine, Microsoft 365, SharePoint, Teams, and cloud-based platforms
Strong verbal, written, listening and presentation communication skills
Strong organizational skills and attention to detail
Excellent analytical and troubleshooting skills
Strong interpersonal and teamwork skills
Ability to work with employees at all levels of the organization
Ability to adapt to a continually changing business and work environment and manage multiple priorities
Demonstrated critical thinking and decision-making skills
Continuous improvement mindset
Self-motivated, highly professional and results-oriented
Able to work flexible hours and be available for off-hours maintenance to critical systems as required
Ability to adjust on time sensitive tasks
Ability to provide excellent customer service without enabling poor customer behavior

Nice To Haves

Bachelor's Degree preferred.
Microsoft Power Platform PL-900, (Preferred)
ITIL v4 Foundations, (Preferred)
Microsoft Azure AI Fundamentals AI-900 (Preferred)

Responsibilities

Design, implement, and govern the enterprise Citizen Development program, including operating models, standards, policies, guardrails, and maturity roadmap to enable safe and scalable business-led development.
Define, monitor, and enforce governance, compliance, intake, approval, and lifecycle management controls for all citizen-developed applications, automations, and workflows, including proactive identification of non‑compliance, risk escalation, and coordination of remediation or decommissioning actions.
Develop and oversee training, onboarding, certification, and enablement pathways for citizen developers; provide ongoing guidance, coaching, and solution oversight to ensure quality and compliance.
Partner with IT, Security, Risk, Architecture, Legal, and Privacy teams to define compliance requirements, resolve violations, approve exceptions where appropriate, and ensure enforcement actions align with enterprise risk tolerance.