Senior IT Administrator

Oxford Road•Los Angeles, CA

About The Position

The Senior IT Administrator is Oxford Road's first in-house IT hire, responsible for building and owning the internal technology function from the ground up. This role takes over a function that was previously managed by a third-party provider, which means the work includes not only ongoing systems administration but also establishing runbooks, building documented processes from scratch, and addressing technical debt inherited from prior IT management. This is a senior, function-owner role: the person in this position is accountable for the health, security, and reliability of Oxford Road's technology environment, and for managing the IT Support Specialist who handles frontline helpdesk support. The Senior IT Administrator resolves issues that require senior technical judgment, infrastructure access, or security expertise, and is the final technical authority within the IT function.

Requirements

5 or more years of experience in IT systems administration, endpoint management, or a related technical function
Demonstrated experience managing or mentoring junior IT staff
Hands-on experience with MDM/EMM platforms (e.g., Jamf, Intune, or equivalent)
Proficiency in identity and access management tools: SSO, MFA, directory services (e.g., Okta, Azure AD, Google Workspace)
Experience administering SaaS platforms in a business environment, with direct familiarity with Salesforce, Qlik, and Tableau preferred
Working knowledge of IT security frameworks, endpoint protection, and incident response practices
Experience building documentation and operational processes in environments where formal IT infrastructure is being established or rebuilt
Strong written and verbal communication skills; able to explain technical concepts clearly to non-technical stakeholders

Nice To Haves

Direct familiarity with Salesforce, Qlik, and Tableau preferred

Responsibilities

Owns Oxford Road's internal IT function end-to-end: infrastructure, endpoints, systems administration, security posture, and IT service delivery
Manages the IT Support Specialist: responsible for performance oversight, day-to-day direction, and development of that role as the function grows
Owns the transition from outsourced IT management to an in-house function: inheriting existing systems, auditing current state, and establishing documented processes and runbooks where none exist
Owns endpoint management across the organization: device provisioning, configuration, patching, and lifecycle management for all company hardware
Owns identity and access management: user provisioning, offboarding, SSO, MFA enforcement, and access control across all platforms
Owns core SaaS platform administration: including Salesforce, Qlik, Tableau, and other business-critical tools as assigned
Owns IT security posture: implementing and enforcing security policies, monitoring for threats, and ensuring compliance with applicable standards
Owns third-party security risk: vendor security review prior to procurement, vendor DPA and security exhibit review, subprocessor inventory, collection and review of vendor SOC 2 reports and bridge letters, and annual reassessment of critical vendors
Owns the client-facing security response function: security questionnaires (SIG, custom), DPA and MSA security schedules, and the maintained answer library behind them, in partnership with Legal and Business Development on commercial terms
Administer and maintain Oxford Road's core IT infrastructure: network, servers, cloud environments, and business-critical systems
Manage and optimize SaaS platform health across the organization, including Salesforce, Qlik, Tableau, and other assigned tools
Own system monitoring, alerting, and incident response: ensure uptime, performance, and rapid resolution of infrastructure issues
Develop and maintain documentation: runbooks, system inventories, configuration records, and process guides that did not previously exist
Own the full endpoint lifecycle: provisioning, configuration, patching, and decommissioning of all company devices (Mac, PC, mobile)
Manage device management platforms (MDM/EMM) to enforce security policies and maintain compliance across all endpoints
Ensure all endpoints are current on OS and application patches with no critical vulnerabilities outstanding
Own user provisioning and offboarding: create, modify, and remove accounts across all platforms in accordance with HR-initiated requests
Administer SSO, MFA, and directory services to enforce least-privilege access and reduce identity risk
Conduct periodic access reviews and remediate any access anomalies or policy violations
Own Oxford Road's IT security posture: implement and enforce security policies, manage endpoint protection, and monitor for threats
Ensure compliance with applicable security frameworks and data protection requirements, including internationally located employees
Lead incident response for security events: contain, investigate, remediate, and document
Conduct regular security audits and vulnerability assessments; report findings and remediation status to EVP, Operations
Own third-party security risk: conduct vendor security reviews prior to procurement, review vendor DPAs and security exhibits, maintain the subprocessor inventory, and collect and review vendor SOC 2 reports and bridge letters; lead annual reassessment of critical vendors
Own the client-facing security response function: complete security questionnaires (SIG, custom), manage DPA and MSA security schedules, and maintain the answer library behind them; partners with Legal and Business Development, who own commercial terms
Own the escalation path from the IT Support Specialist: resolve issues that require senior technical judgment, security expertise, or infrastructure access
Set and maintain service standards for the IT Support Specialist, ensuring end-user issues are resolved within defined SLAs
Provide direct support for executive-level and high-priority issues requiring immediate senior attention
Manage the IT Support Specialist: provide clear direction, ongoing feedback, and performance oversight
Develop the IT Support Specialist's technical skills and support their growth within the function
Build the team structure and operating model as the IT function matures and headcount grows
Manage relationships with technology vendors, service providers, and software licensors
Own IT asset inventory: maintain accurate records of all hardware and software assets across the organization
Evaluate and recommend new tools, vendors, or infrastructure changes to improve reliability, security, or cost efficiency