Senior IT Administrator

Hover•San Francisco, CA

15h•$110,000 - $135,000•Hybrid

About The Position

Hover is looking for a service-minded IT Administrator who takes pride in helping people do their best work. In this role, you’ll be the first point of contact for IT support for our 300+ employees across the U.S., primarily supporting macOS and modern cloud-based tools in a fast-growing environment. You’ll own issues end to end—digging into root causes, solving problems thoughtfully, and delivering a great experience for every internal customer you support. You won’t just keep the lights on. Alongside a small, highly collaborative IT team, you’ll help continuously improve how we deliver IT services, contributing ideas and initiatives that make our systems more reliable, scalable, and user-friendly over time. At Hover, IT is a true business partner. We work closely with teams across the company—from People Ops and Workplace to Engineering, Sales, and Recruiting—to build and automate systems that expand what those teams can do. We also partner with Security to protect accounts, devices, and data, supporting company-wide security practices and ongoing SOC 2 compliance. You will contribute by In this role, you’ll serve as the first point of contact for IT support at Hover, working directly with employees through Jira, Slack, and in-person interactions to resolve issues quickly and thoughtfully. You’ll take ownership of problems from start to finish, digging into root causes and delivering reliable solutions that help teammates stay productive. You’ll also play a key role in the hire-to-retire experience, ensuring new employees have a great first day through system setup, hardware provisioning, and live onboarding support. In partnership with our Workplace teams in San Francisco and New York, you’ll help keep office networks, conferencing systems, and AV technology running smoothly, while continuously improving how IT services are delivered as Hover grows.

Requirements

2-4 years of experience providing end-to-end IT support in a fast-growing start-up environment; predominantly in macOS with some Windows
Cloud-first thinking with hands-on experience working with the latest SaaS IT systems, including Jamf, Google Workspace, Okta, Intune, etc.
Use of one or more common IT helpdesk systems to manage requests (Jira Service Management preferred), with experience improving usability and automation in that platform
Experience creating a productive office environment by deploying and maintaining simple and reliable conference room systems, networking, and desk technologies
Proven analytical and creative problem-solving abilities, with the ability to dig into root causes and core issues behind sometimes ambiguous customer requests
Ability to juggle multiple–often competing–priorities and triage issues by severity and urgency
A solid understanding of the risks and opportunities of AI in today’s workplace, both for IT use and the company as a whole
Previous experience working towards individual and team service level agreements for customer satisfaction, ticket response rates, and ticket closure rates

Nice To Haves

Apple Certified Support Professional certification or equivalent
Okta Certified Professional
Endpoint vulnerability detection and remediation experience: EDR, Crowdstrike Falcon, etc.
Experience responding to evidence collection requests for SOC 2 Type II or similar security compliance frameworks

Responsibilities

Serve as the first point of contact for IT support at Hover, working directly with employees through Jira, Slack, and in-person interactions to resolve issues quickly and thoughtfully.
Take ownership of problems from start to finish, digging into root causes and delivering reliable solutions that help teammates stay productive.
Play a key role in the hire-to-retire experience, ensuring new employees have a great first day through system setup, hardware provisioning, and live onboarding support.
Help keep office networks, conferencing systems, and AV technology running smoothly, while continuously improving how IT services are delivered as Hover grows.

Benefits

Compensation - Competitive salary and meaningful equity in a fast-growing company
Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
Paid Time Off - Unlimited and flexible vacation policy
Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

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