Senior IT System Administrator

Tria Federal•Woodlawn, MD

1d•Onsite

About The Position

Tria Federal is seeking an experienced Senior IT Systems Administrator to support and day-to-day IT operations while serving as the on-site IT authority for the Woodlawn, MD office. This role is responsible for managing service desk operations, mentoring junior IT staff, and ensuring reliable, secure, and efficient IT services. The ideal candidate will have strong technical expertise, prior leadership experience in IT support or service desk operations, excellent customer service skills, and the ability to manage competing priorities in a fast-paced environment. This position is required to be on-site and will act as the primary point of contact for all local office IT needs. This role requires hands-on experience with MacOS, Microsoft Windows, Microsoft 365, and Microsoft Azure / Entra ID environments, along with experience overseeing service desk workflows and supporting executive and end-user needs.

Requirements

Associate’s degree in Applied Science (Computer/Network) or equivalent experience
6–8+ years of progressive IT support or systems administration experience
Prior experience leading or managing a service desk or IT support function
Ability to commute daily to the Woodlawn, MD office
Strong experience supporting MacOS and Microsoft Windows environments
Experience with Microsoft Azure / Entra ID (Active Directory)
Experience with Microsoft 365 Admin Center
Working knowledge of Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Copilot
Experience with IT asset management and inventory lifecycle tracking

Nice To Haves

A+, Network+, Security+, or equivalent certifications preferred
Experience using FreshService or similar IT Service Management (ITSM) platforms
Strong leadership and mentoring capabilities
Excellent time management and prioritization skills
Professional, customer-focused communication style
Ability to work effectively with executives and senior leadership
Experience supporting multi-site office environments

Responsibilities

Serve as the primary on-site IT lead for the Woodlawn office
Oversee daily IT service desk operations, ensuring timely response, resolution, and service quality
Act as the escalation point for complex or high-impact IT issues
Mentor and guide junior IT staff and support personnel
Evaluate and improve service desk processes, workflows, and documentation
Provide Tier 2 and Tier 3 technical support to end users
Configure, deploy, and maintain computers, peripherals, and mobile devices
Manage user accounts, permissions, licensing, and security settings in Azure / Entra ID and Microsoft 365
Troubleshoot and resolve advanced hardware, software, and network issues
Support remote offices using secure remote access tools
Manage on-site IT infrastructure and office technology needs
Coordinate onboarding and offboarding technical support activities
Maintain accurate IT asset inventory and lifecycle documentation
Partner with Facilities, HR, and Security teams to support office IT requirements
Ensure compliance with IT policies, procedures, and security standards
Create and maintain SOPs, technical documentation, and knowledge base articles
Communicate technical issues clearly to non-technical users
Ability to pass a minimum background investigation