Senior IS Services Technician

Jordans Furniture•Taunton, MA

4d•Onsite

About The Position

Jordan’s is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. In this role, you’ll be a trusted resource for troubleshooting, escalation support, equipment configuration, software installation, and process documentation, helping our teams stay connected, productive, and supported. This position is based at our Taunton, MA distribution center. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

3-5 years prior experience in the same or similar capacity
Excellent interpersonal skills
Effective oral and written communication skills
Intermediate/advanced computer skills
Must be able to read and communicate effectively in English
May be required to drive to other locations to perform work duties

Nice To Haves

Industry standard certifications are preferred but not required

Responsibilities

Responds to and completes employee requests for advanced levels of technical assistance in a timely manner
Provides second-level escalation support to resolve more advanced problems
Enters hardware and software problem and resolutions into the IS Services database
Monitors and addresses open IS Services tickets daily
Creates new and modifies documentation for IS Services procedures for the IS Services Resolution Database
Repairs and configures equipment and installs software as directed
Maintains a sufficient understanding of the commercial and custom written software applications used in the company
Any other function or responsibility as assigned by the Supervisor