Senior IOC Gate Coordinator

DFW International Airport•Grapevine, TX

2d•Onsite

About The Position

Under general direction of the IOC Supervisor, oversees all operational activities for board operated gates and Board-managed hardstands and aircraft parking ramps. This role involves scheduling aircraft parking, monitoring operations, maintaining situational awareness of terminal gate and hardstand availability, and coordinating with airlines and other stakeholders. The Senior IOC Gate Coordinator also researches and recommends operational solutions, prioritizes ground service support, reports on fees, monitors ramp activities for safety and compliance, manages hardstand parking, coordinates aircraft parking during irregular operations, communicates maintenance requests, and handles tenant airline and charter operator deicing operations.

Requirements

Completion of high school curriculum or equivalent.
Three (3) years of experience in customer service experience in airport, airfield or airline operations including one (1) year experience in a position requiring extensive public contact.
Proficiency with Resource Management System.
Must be able to work various shifts, as well as holidays and weekends.
Possession of a valid Class C driver's license.
Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. Al. and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug screening test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.
This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.
Ability to obtain and maintain an FBI Criminal Justice Information System (CJIS) clearance.
Knowledge of flight information, ramp information and Flight Information Display systems.
Knowledge of aircraft configurations and handling requirements.
Knowledge of hazards and safety precautions associated with area of assignment.
Skill in making sound judgment and resolutions to assist in prompt resolution of customer complaints.
Must possess excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Ability to handle multiple tasks, identify building service conflicts/risks, and manage continually changing priorities.
Ability to support and contribute to a strong safety process.
Ability to accurately complete discrepancy reports, accident reports and daily activity logs.
Ability to coordinate work activities with staff in order to accomplish assignments within pre-established time limits.

Nice To Haves

Associate degree or some of college course credit preferred.
Experience in airline customer service.

Responsibilities

Schedules DFW Board-operated aircraft parking gates and hardstand spots by utilizing a Resource Management System (RMS), monitors gate and hardstand operations, maintains situational awareness of terminal gate and hardstand availability.
Provides notification to airlines of gate changes and gate scheduling conflicts.
Coordinates and communicates with airlines; updates flight information display systems (FIDS).
Researches and recommends operational solutions to issues such as equipment changes, gate changes, flight cancellations, etc. for all flights assigned to Board-operated gates.
Prioritizes ground service support activities when a flight is delayed or at risk of a delay.
Coordinates with air carriers for prompt movement of aircraft as dictated by scheduled gate operations.
Reports on landing fees and other airport fees for services provided to scheduled air carrier flights, unscheduled air carrier flights, and charter flights; documents transactions.
Monitors ramp activities via CCTV for compliance with airport safety procedures, airport driving procedures, contractual agreements and environmental requirements; reports discrepancies and non-compliance to the appropriate department or agency.
Manages and schedules hardstand parking by evaluating aircraft type, size, schedule, and terminal/ramp requirements.
Coordinates aircraft parking on airfield as needed and assignments during periods of irregular operations (IROPS) events.
Coordinates aircraft ground handling services for non-DFW air carriers that may utilize facilities during IROPS events.
Communicates maintenance requests of tenants to Energy & Asset Management; monitors work completion.
Communicates via phone and radio communication with stakeholders, including but not limited to, contractors, building tenants, airlines, federal agencies and the public.
Coordinates tenant airline and charter operator deicing operations.