Senior Investment Operations Analyst, Private Markets

Manulife • Boston, MA

1d • $73,350 - $122,250 • Hybrid

About The Position

The Senior Investment Operations Analyst supports the end-to-end operational lifecycle of private market investments, including cash movements, transaction processing, reconciliations, liquidity and banking activities, and operational controls. The role partners with investment teams and external service providers to execute investment activity accurately and on time, resolve operational issues, and maintain a strong control environment.

The analyst also contributes to process improvements, automation, system enhancements, and new workflows; develops and maintains procedures and process documentation; and serves as a subject matter resource for colleagues. The role is based in Boston, Massachusetts, with a hybrid working arrangement. The advertised role is an existing vacancy.

Requirements

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
• At least 5 years of experience in investment operations, fund administration, investment accounting, portfolio reporting, or alternative investment operations.
• Strong understanding of capital calls, distributions, investment accounting, partnership structures, and investment lifecycle events.
• Experience working with investment managers, custodians, fund administrators, and finance teams.
• Advanced Excel skills and experience with investment management, accounting, or reporting systems.
• Strong analytical, problem-solving, and organizational skills, with exceptional attention to detail.
• Excellent communication and stakeholder management capabilities.

Nice To Haves

• Experience supporting Private Equity, Private Credit, Infrastructure, Real Estate, or other private market investment strategies.
• Professional designations such as CFA, CAIA, CPA, or CSC, or progress toward completion.

Responsibilities

• Support the operational lifecycle of private market investments, including capital calls, distributions, investment funding, expense payments, reimbursements, tax payments, management fees, interest payments, and other cash movements.
• Request, validate, and coordinate investment and cash transactions, ensuring documentation, approvals, and compliance with operational controls.
• Manage and monitor fund and investment cash activity, bank balances, incoming and outgoing wires, internal transfers, deal funding, capital call receipts, and distributions.
• Coordinate wire activity and payment processing, including preparing wire directives, verifying payment instructions, and following segregation-of-duties and approval controls.
• Perform portfolio, cash, and transaction reconciliations; investigate and resolve operational breaks, discrepancies, and transaction issues with internal teams and external counterparties.
• Coordinate corporate action elections with portfolio managers and custodian banks, ensuring instructions are accurate and timely.
• Support banking and liquidity activities, including account administration, cash monitoring, banking platform access, and coordination with custodians and banking partners.
• Coordinate operational activities related to fund credit facilities and letters of credit, including funding requirements, fees, compliance documentation, and reporting.
• Monitor fund liquidity and assess upcoming funding needs to determine whether available cash is sufficient or borrowing is required.
• Partner with investment teams, fund administrators, custodians, Treasury, Finance, Infrastructure Operations, and front office teams to execute investment activities accurately and on time.
• Monitor operational risks and maintain controls for segregation of duties, bank portal entitlements, transaction approvals, documentation, audits, and compliance.
• Lead or participate in process improvements, automation, system enhancements, and implementation of operational workflows.
• Develop, maintain, and enhance operating procedures, controls, and process documentation, including for new and evolving processes.
• Serve as a subject matter resource and escalation point, guide and cross-train team members, and support consistent application of processes and controls.

Benefits

• Customizable health, dental, mental health, vision, short- and long-term disability, life, and AD&D insurance coverage.
• Adoption and surrogacy benefits, wellness benefits, and employee/family assistance plans.
• Retirement savings plans, including pension and 401(k) plans, and a global share ownership plan with employer matching contributions.
• Financial education and counseling resources.
• Paid time off in the U.S., including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time, or more where required by law.
• Statutory leaves of absence.
• Incentive programs and incentive compensation tied to business and individual performance.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior