Senior Investment Operations Analyst, Private Markets
About The Position
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. This role supports the end-to-end operational lifecycle of private market investments, including capital calls, distributions, subscriptions, funding activities, and cash movements. The analyst will review, validate, and process complex investment transactions, ensuring compliance with internal controls, policies, and regulatory requirements. Responsibilities include performing portfolio reconciliations, investigating operational exceptions, and preparing detailed portfolio reporting. The position involves partnering with various internal and external stakeholders, monitoring operational risks, and supporting audit and compliance activities. Additionally, the role contributes to valuation, performance reporting, and data quality initiatives, and will lead or participate in process improvement and automation projects. Maintaining operational procedures and documentation, and serving as a subject matter expert for junior team members are also key aspects of this position.
Requirements
- Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
- 5+ years of experience in investment operations, fund administration, investment accounting, portfolio reporting, or alternative investment operations.
- Experience supporting Private Equity, Private Credit, Infrastructure, Real Estate, or other private market investment strategies preferred.
- Strong understanding of capital calls, distributions, investment accounting, partnership structures, and investment lifecycle events.
- Experience working with investment managers, custodians, fund administrators, and finance teams.
- Advanced Excel skills and experience with investment management, accounting, or reporting systems.
- Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
- Excellent communication and stakeholder management capabilities.
Nice To Haves
- Professional designations such as CFA, CAIA, CPA, CSC, or progress toward completion are considered an asset.
Responsibilities
- Support the end-to-end operational lifecycle of private market investments, including capital calls, distributions, subscriptions, funding activities, and cash movements.
- Review, validate, and process complex investment transactions while ensuring compliance with internal controls, policies, and regulatory requirements.
- Perform portfolio reconciliations and investigate operational exceptions, breaks, and discrepancies.
- Prepare and analyze monthly, quarterly, and annual portfolio reporting, including commitments, funded capital, NAVs, distributions, and portfolio exposures.
- Partner with investment teams, fund administrators, custodians, finance, and external managers to ensure timely and accurate execution of investment activities.
- Monitor operational risks, identify control gaps, and support audit, compliance, and governance activities.
- Support valuation, performance reporting, and data quality initiatives across private market portfolios.
- Lead or participate in process improvement, automation, and system enhancement initiatives to improve operational efficiency and reduce risk.
- Maintain and enhance operational procedures, controls, and documentation.
- Serve as a subject matter expert and provide guidance to junior team members on investment operations processes and best practices.
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- up to 11 paid holidays
- 3 personal days
- 150 hours of vacation
- 40 hours of sick time (or more where required by law) each year
- full range of statutory leaves of absence
- opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
