SENIOR INVESTIGATOR

Arizona Department of Administration • Phoenix, AZ

3d • $55,000 - $65,000 • Onsite

About The Position

The Administrative Enforcement Section (“AES”) carries out the Department's investigative and enforcement functions. The Department's regulated community engages in a wide variety of services that relate to Arizona consumers' day-to-day lives. The AES performs a vital public service by protecting Arizona's consumers from bad actors, while justly enforcing Arizona's laws against any regulated or unauthorized individual or entity that engages in prohibited conduct.

This investigator position focuses on investigation and fact gathering, case management, communication, and documentation. Investigations may encompass consumer complaints involving: 1) unlicensed individuals or entities involved in activities under the Department's jurisdiction, or 2) licensed individuals or entities, such as a financial institution or enterprise, insurance producer, or insurance company engaging in misconduct.

The Investigator will be able to take pride in their work by investigating the circumstances of each case and ultimately aiding in the prosecution of enforcement action against individuals and entities under the Department's jurisdiction. This position is fast-paced, engaging, and offers great potential for learning the inner workings of the insurance and financial services world.

Requirements

• Knowledge and prior use of computer software such as Gmail, Google Docs, Google Sheets, Microsoft Word (word processing), Microsoft Excel (spreadsheets), and Microsoft Access (database)
• Knowledge of general investigation techniques, including the use of subpoenas, and conducting under-oath examinations
• General knowledge of insurance terms, concepts and generally accepted industry practices
• Professional correspondence formats and grammar usage in written and verbal communications
• Knowledge and prior use of publicly accessible investigation and research websites and tools
• Record-keeping skills relating to a large number of documents, communications, and other complex documents and files
• Ability to develop a cogent investigative plan for all open cases while considering already exhibiting tasks
• Critical thinking relating to complex factual scenarios and applicability to various laws and regulations
• General understanding of how to apply general facts to applicable law's requirements and directives
• Multi-tasking to concurrently manage multiple responsibilities and tasks
• Communication skills and composure able to handle investigated parties
• Planning and organizing skills adaptable to a varied workload
• Adaptability to an exciting and fast-paced environment
• Adaptability to changing conversational dynamics
• Ability to read and analyze complex legal contracts, insurance policies, third-party administration agreements, and other technical terminology found in such documents
• Ability to independently communicate clearly, effectively and diplomatically in writing, in person and on the telephone in routine and complex situations with consumers, attorneys, insurers, producers, licensed entities, agency staff and other state and federal employees, through the use of proper English, spelling and vocabulary
• Ability to research and analyze agency and public records/data applicable to the effective investigation of complaints and to apply the results of said research and analysis to the effective prosecution of the Respondent(s) at administrative hearings
• Ability to interpret the practices and procedures of insurance companies, producers, adjusters, bail bonds agents, surplus lines brokers and other licensed entities as governed by Arizona laws, rules and policies
• Ability to work cooperatively by establishing and maintaining effective professional working relations with supervisor, agency staff, insurers, producers, other regulated entities, consumers and other parties seeking information or assistance from the agency
• Ability for self-motivation and the ability to conduct investigative tasks with little to no direct supervision
• Ability to testify at administrative hearings to facts and circumstances of personal knowledge
• Ability to write, type and proofread documents and email communications
• Ability to quickly adapt to new tasks
• Ability to conduct interviews
• Ability to manage a caseload
• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment

Nice To Haves

• Knowledge and experience in insurance or financial institutions and financial enterprise related laws, rules and regulations is preferred but not required
• Knowledge of Arizona Revised Statutes Title 20, Title 6, Title 32 and Title 44 is preferred but not required

Responsibilities

• Performs complex investigations to gather all relevant information in order to determine whether a person, organization or institution has engaged in a violation of applicable laws and regulations. The investigation process may vary based on the complexity of the case and include but is not limited to, assessing the initial jurisdictional questions for each specific case, setting up the complaint file, correspondence with all involved parties, including conducting under-oath examinations, analyzing all gathered evidence, drafting subpoenas to obtain additional information, researching relevant databases and complex matters, and drafting disposition reports upon completion of the investigation.
• Tracks ongoing investigations by maintaining electronic case files in the Department's case management database and keeping comprehensive records of all correspondence related to each case.
• Upon completing an investigation, the Senior Investigator drafts a comprehensive disposition report and compiles supporting exhibits. This report documents findings of fact, cites applicable statutory violations, and recommends appropriate sanctions under Arizona law. Each exhibit is referenced directly within the text and ordered chronologically to correspond with and support the investigator's findings.
• Takes ownership of complex tasks and delivers high-quality work product through proactively identifying problems and contributing to the team's success by upholding team values and fostering collaboration.
• Other duties as assigned as related to the position.

Benefits

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
• Paid Parental Leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed