Senior Investigator - External Investigations (Hybrid)

United Airlines•Chicago, IL

7d•Hybrid

About The Position

The Senior Investigator, External Investigations protects the organization by leading complex, high-risk investigations that safeguard company assets and ensure program integrity. This role is responsible for conducting prompt, thorough, and confidential investigations involving theft, fraud, and policy violations by non-employees and travel agencies. The position encompasses both proactive and reactive investigative efforts, leveraging intelligence and data to identify and mitigate risk. In addition, the Senior Investigator serves as a subject matter expert and key stakeholder, supporting enterprise-wide initiatives and strengthening investigative standards across the organization.

Requirements

Bachelor's degree or related experience
Demonstrated experience investigating theft and fraud
Strong investigative capabilities, including interviewing, evidence analysis, fact development, and report writing
Proven ability to partner effectively with Legal and key stakeholders within a regulated environment
2+ years of experience conducting internal, corporate, or regulatory investigations
Ability to manage multiple investigations simultaneously in a fast-paced environment.
Analytical mindset with the ability to identify patterns, trends, and risk indicators across cases.
Proven ability to exercise sound judgment and discretion in sensitive, high-impact matters.
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Professional certifications such as CFE or equivalent
Proficiency with dBeaver SQL or other relational database tools
Working knowledge of ticketing and revenue accounting processes
Experience with reservation systems
Advanced proficiency in Microsoft Office applications, including Access, Excel, and Word

Responsibilities

Lead and execute complex investigations involving theft, fraud, and policy violations, including matters related to Electronic Travel Certificates, the MileagePlus program, travel agencies, and the Contract of Carriage
Manage high-volume engagement with customers, members, and external parties—including travel agents and mileage brokers—via phone, email, and written correspondence to gather evidence and resolve investigative matters
Assess and validate the creditworthiness of new travel agencies prior to authorizing the sale of company inventory
Adapt and refine Data Warehouse queries to support evolving investigative needs, and recommend new queries based on emerging trends and risk patterns