Senior Intune Engineer

Pennant Services•Eagle, ID

8d•Hybrid

About The Position

Pennant Services is seeking an experienced, Senior Intune Engineer to design, implement, and support enterprise endpoint platforms. This role is responsible for the strategy, deployment, and lifecycle management of endpoint solutions including Windows, macOS, iOS, Android, Chromebooks, and virtual desktops (Azure Virtual Desktop). This role will partner closely with security, infrastructure, and business stakeholders to deliver reliable, secure, and consistent end-user experiences, while driving continuous improvement in processes that support modern, scalable, and service-oriented IT operations.

Requirements

Proven experience in End User Computing, endpoint engineering, or IT operations.
Strong hands-on experience supporting distributed, multi-site, or remote environments
Deep knowledge of endpoint platforms: Windows, macOS, iOS, Android, Chromebooks, and virtual desktop environments
Strong hands-on experience with Microsoft Intune, Entra ID, and Azure services
Experience supporting onboarding, access readiness, and user lifecycle processes in regulated environments
Demonstrated ability to design, implement, and improve technical standards and operational processes
Strong communication skills with the ability to collaborate across technical and business teams

Nice To Haves

Experience supporting healthcare organizations or other highly regulated industries
Familiarity with security, compliance, and data privacy requirements (e.g., HIPAA, Zero Trust principles)
Track record of driving automation, standardization, and continuous improvement initiatives within endpoint or workplace teams

Responsibilities

Design, implement, and optimize endpoint solutions across Windows, macOS, iOS, Android, Chromebooks, and AVD
Collaborate with cross-functional teams (Security, Infrastructure, Application teams) to align solutions and priorities
Define and promote technical standards, best practices, and architecture patterns for EUC platforms
Act as a senior escalation point for complex endpoint, workspace, and virtual desktop issues
Define, standardize, and continuously improve EUC operational processes and best practices
Establish clear documentation for endpoint configurations, policies, troubleshooting, and operational workflows
Drive automation, policy-based management, and self-service capabilities to improve scalability and efficiency
Identify operational gaps and inefficiencies and lead improvement initiatives
Ensure processes support reliability, security, compliance, and a consistent end-user experience
Own endpoint platform architecture and configuration standards across Windows, MacOS, iOS, Android, Chromebooks, AVD
Lead implementation and optimization of Microsoft Intune and Azure services
Partner with Security teams to enforce endpoint security controls, Conditional Access, and Zero Trust principles
Ensure endpoint configurations meet security, compliance, and regulatory requirements
Monitor endpoint health, compliance posture, and platform performance
Ensure endpoint platforms are optimized to support smooth user onboarding and productivity from day one
Collaborate with IT support teams to improve end-user experience and reduce friction during device setup and use
Support consistent configuration and readiness standards for new users, roles, and locations
Gather and incorporate end-user feedback to improve usability and service quality
Align device and workspace solutions to evolving workforce and operational needs