Senior Internal Operations Generalist

Qualified Health•Palo Alto, CA

19h•$100,000 - $120,000•Hybrid

About The Position

The Internal Ops Generalist will serve as a versatile, reliable partner to People Operations, Business Operations, and Finance, reporting directly to the VP of People Operations. This role is ideal for a highly organized, proactive, friendly professional who is energized by taking care of the details so the whole team can run fast together. The Internal Ops Generalist will partner with Recruiting, People, and Finance teams to optimize and execute on internal processes that enable Qualified Health to scale efficiently. This position requires strong judgment, excellent communication skills, and a genuine passion for building the operational foundation of a high-growth company.

Requirements

2–4 years of experience in an operations, people operations, business operations, or generalist capacity
Exceptional organizational skills and attention to detail, with the ability to manage multiple competing priorities simultaneously
Strong written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization
Proficiency with productivity and project management tools (e.g. Google Workspace, Notion, Slack, Asana)
Ability to work onsite in Palo Alto 3-5 days/week, with early morning arrival in the office

Nice To Haves

Experience in a high-growth startup or technology company, where resourcefulness and adaptability were essential
Hands-on exposure to HRIS platforms like Gusto or Rippling; and accounting or finance software like Brex
Familiarity with benefits administration, payroll coordination, or employee relations
Experience supporting finance or accounting functions, such as accounts payable workflows or month-end close activities
Track record of building or significantly improving internal processes from the ground up
Previous experience working closely with a People, HR, or Operations team in a cross-functional environment

Responsibilities

Support the full employee lifecycle, including onboarding, offboarding, benefits administration, and performance management processes
Maintain HRIS data accuracy, run regular audits, and process employee changes such as role transitions, department transfers, and compensation updates
Assist with recruiting coordination, interview scheduling, and candidate communications as needed
Help plan and execute company events, team-building activities, and culture initiatives
Ensure compliance with applicable federal and state employment laws and regulations
Process invoices, manage expense reimbursements, and assist with spend controls and purchasing workflows
Support monthly close activities by coordinating with the Finance team on ad hoc requests and data gathering
Maintain organized financial records and assist with audit preparation as needed
Provide ad hoc data analysis and reporting to support business decisions across People, Ops, and Finance