Senior Internal Communications Specialist

Bright Horizons Children's Centers•Newton, MA

23h•Hybrid

About The Position

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. The Senior Internal Communications Specialist will manage and create content for key internal communications vehicles owned by the Communications team, including an employee app, digital newsletters, video communications and more, as needed. This position will translate business strategies, company goals along with our mission and values, into dynamic content within multiple Internal Communications-owned (IC-owned) vehicles that engage and inform our field and corporate employees in the U.S. This Hybrid role requires in-person work at our Newton, MA headquarters.

Requirements

Bachelor's Degree in Communication, Journalism or English
4 years of experience working in internal communications with a strong focus on writing and content management
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Nice To Haves

Proven experience overseeing the production of digital newsletters, communications and social media content
Experience in using content management systems or intranets, including Firstup and Microsoft Sharepoint
Experience leveraging artificial intelligence (AI) for aiding communications processes
High level of organizational skills, including great attention to detail and accuracy
Ability to work under pressure, handle changing priorities, and simultaneously handle multiple projects/priorities
Business acumen and superior written and verbal communication skills; writing sample may be required
Demonstrated examples of relationship-building across a large organization
Experience in video communications, including script writing, serving as a host, and working with a video editing team a plus
Must always come from a place of positive intent and share Bright Horizons’ values
Proficient in Microsoft Suite
Experience in Adobe Creative Suite and/or Canva

Responsibilities

Support the development of a content strategy that supports the company’s key business strategies, goals, mission, values, and culture
Create and manage our Monday Memo vehicles on a weekly basis. This includes partnering with a variety of stakeholders, guiding them on submission strategy, editing all copy submitted in the back-end of Bright NOW and building each targeted memo and email on the back-end of Bright NOW
Assist in the enhanced quarterly Staff Meetings which includes, but is not limited to, creating the introduction deck for the start of each meeting, creating the master deck which runs throughout each staff meeting, and providing day-of tech assistance before, during, and after each meeting
Create and manage editorial calendars for Internal Communications-owned vehicles, including Bright Horizons News on Bright NOW, Monday Memo(s), The Weekly Buzz newsletter, the monthly teacher newsletter, and digital signage
Monitor and update the company’s annual Internal Communications calendar, which tracks all key internal communications that get distributed daily
Contribute to content creation and proofreading for internal vehicles, including crafting content and/or facilitating partners to draft content for publishing through leveraging an understanding of social media, digital and artificial intelligence (AI) best practices
Draft, review, and edit messages to ensure that they are clear, thorough, on-brand, and seek to preserve the company's image
Collect and source stories across the organization that can be developed into content including writing the copy as well as designing communications plans where appropriate
Contribute to and manage video communications as needed, including our video series Buzz Spotlight
Evaluate and assess effectiveness of IC-owned internal channels by utilizing data reporting which is now shared on a monthly cadence with the entire team to enable more data-driven decisions
Monitor and analyze the effectiveness of internal communication campaigns and tools
Clearly compile and report data on the success of internal communications campaigns, messaging and tools
Make recommendations on how to enhance and expand internal communications outreach and engagement.
Keeps apprised of new trends and innovations in internal communications and brings new and creative insights into the organization