Senior Integration Engineer

PCI Pal•,

1d•Hybrid

About The Position

As a Senior Integration Engineer, you will play a key role in the successful design and delivery of PCI Pal solutions for customers and partners. You will work across complex customer integrations, combining strong web and API integration experience with an understanding of how PCI Pal solutions interact with telephony, payment service providers, contact center platforms, and customer applications. As a senior member of the team, the role goes beyond delivering your own projects. You will help improve the quality and consistency of solutions delivered across the team, support other engineers, identify opportunities to improve Professional Services processes, and contribute ideas that make delivery more efficient and scalable. You will also work closely with Project Management, Customer Success, Pre-Sales, Support, Product, and Engineering.

Requirements

Strong experience with API integrations, including authentication, data exchange, troubleshooting, and integration design
Good working knowledge of HTML, CSS, JavaScript, JSON, and XML
Strong understanding of core programming and integration principles
Experience using API and testing tools such as Postman or SoapUI
Strong technical problem-solving skills with experience diagnosing complex integration issues
Proven ability to take technical ownership of web and payment integration solutions throughout the project lifecycle
Experience working collaboratively with cross-functional teams across technical and business functions
The ability to communicate complex technical information clearly to both technical and non-technical audiences
Experience providing technical guidance, peer reviews, and support to other engineers
The ability to work independently, manage competing priorities, and make sound technical decisions

Nice To Haves

Experience with C# and .NET
Experience working with cloud services, particularly AWS
Experience with CCaaS or UCaaS platforms such as Genesys Cloud, Amazon Connect, NICE CXone, or similar technologies
Knowledge of payment gateways, Payment Service Providers, or payment integrations
Understanding of security protocols, encryption methods, and compliance standards such as PCI DSS
Experience designing, standardizing, or supporting reusable integration solutions and technical patterns

Responsibilities

Deliver Customer Integrations – Lead technical discovery, solution design, build, testing, go-live, and hypercare for customer integrations, ensuring solutions meet agreed requirements and quality standards
Own Complex Technical Solutions – Design and troubleshoot API, web, payment, and platform integrations while maintaining an understanding of the end-to-end solution and its technical dependencies.
Improve Delivery Quality – Participate in peer reviews and help improve build quality, consistency, documentation, and technical standards across the Integration Engineering team.
Drive Continuous Improvement – Identify opportunities to improve delivery processes through standardization, automation, reusable solutions, and practical improvements.
Collaborate Across the Business – Work closely with Project Management, Sales/Pre-Sales, Customer Success, Support, Product, and Engineering on technical scoping, customer challenges, escalations, and solution improvements.
Support Team Development – Share knowledge, lessons learned, and best practices, while providing technical guidance and support to other Integration Engineers.

Benefits

25 days PTO
Medical, dental and optical insurance cover
Hybrid working opportunity
Day off on your birthday
An exciting and flexible working environment surrounded by friendly and committed co-workers
“Work from anywhere” 2 weeks per year policy
Training and development opportunities
Access to an employee assistance programme and wellbeing support hub
Team events
Ad-hoc incentives and competitions