Senior Insurance Product Content Professional

Humana

4d • $71,100 - $97,800 • Remote

About The Position

Humana Healthy Horizons is seeking a detail-oriented Senior Insurance Product Content Professional to join their Medicaid Insurance Product Organization. This role offers a unique opportunity to contribute to the mission of a leading healthcare company committed to improving the health and wellbeing of the communities it serves. The Senior Insurance Product Content Professional is responsible for creating member enrollment content for insurance products, with a primary focus on welcome kits. This involves research, analysis, content development, and project management. The work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Medicaid Insurance Product Content team's purpose is to ensure the accurate administration and communication of covered services in our Medicaid health plans.

Requirements

• Bachelor's Degree or 4+ years in the field of health insurance
• Demonstrated background in marketing, including experience developing and implementing marketing communications, using Adobe
• Working knowledge of government sponsored health insurance products with a focus on covered and enhanced services
• Proven experience in project management - expertise in driving operational efficiencies and management of timelines.
• Highly adept at managing processes from concept to completion ensuring on-time and on-budget results.
• Excellent communication skills to all levels, written, verbal, presentation skills, as well as interpersonal skills.
• Ability to pivot and high level of flexibility due to state expectations.

Nice To Haves

• Experience with Medicaid and Dual Eligible Insurance Products.
• Project Management certifications.
• Working knowledge of Medicaid policy, regulation and operations
• Prior experience with major annual communications: member handbook, welcome kit, summary of benefits, provider directories.

Responsibilities

• Partner with subject matter experts to define and deliver Member Welcome Kit content adherent to contract requirements, RFPs and established processes.
• Develop comprehensive project plans to outline scope, timelines, resources, and deliverables for welcome kit new builds, and annual reviews.
• Coordinate and manage the end-to-end project lifecycle, ensuring all states, from initial planning to final delivery, are executed effectively.
• Work with leaders to establish project milestones and ensure project deliverables are met on time and within scope.
• Facilitate regular project meetings, ensure clear communication of progress, updates, and any barriers.
• Communicate project timelines, deliverables, and changes effectively to internal stakeholders.
• Manage document control processes, ensuring that all versions of the welcome kits are properly stored and documented.
• Maintain training and welcome kit process documents.
• Offer ongoing support to internal stakeholders regarding welcome kit content and related inquiries.
• Work as a liaison with Print Team and Web Team to load welcome kits to web, load to OES system and print management.
• Make decisions on moderately complex to complex issues.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior