Senior Instructor, Customer Success

Salesforce•Indianapolis, IN

35d•$94,000 - $142,300•Hybrid

About The Position

Salesforce is seeking a Senior Instructor for its Training team, focusing on Customer Success. This role involves delivering engaging, high-impact training experiences to help individuals and organizations confidently adopt Salesforce technologies. Instructors act as trusted educators, subject matter experts, and advocates for customer success, guiding customers through live instruction, hands-on workshops, and event-based learning to unlock business value on the Salesforce platform. This is a primary 1:many approach within Salesforce Success Plans. The ideal candidate is customer-obsessed with strong communication skills, technical curiosity, and a passion for teaching. Salesforce invests in employee growth, enabling them to become recognized experts, thought leaders, and influencers within the Salesforce ecosystem.

Requirements

3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role.
Demonstrated technical aptitude with enterprise systems, platforms, or software products.
Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions.
Ability to quickly learn new technologies and explain them in a structured, engaging way.
Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx).
Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real time.
Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments.

Nice To Haves

Prior experience with Salesforce (Data Cloud, Agentforce).
Background in roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product Manager.
Salesforce Certified in Data Cloud, and/or Agentforce Specialist.
Experience supporting customer adoption, change management, or digital transformation initiatives.

Responsibilities

Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person.
Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience.
Lead engaging, interactive sessions that encourage participation, discussion, and practical application.
Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations.
Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs.
Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences.
Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX).
Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics.
Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies.
Build expertise across Data Cloud and Agentforce within the first year.
Ramp and deliver core Data Cloud and Agentforce courses as well as workshops.
Expand into additional Salesforce clouds as business needs evolve.