[US HQ] Senior Instructional Designer

HelloFresh • Phoenix, CO

6d • Onsite

About The Position

HelloFresh is seeking to hire a Senior Instructional Designer to join their new Training Content Team within the Global Value Stream organization. This team is responsible for transforming operational training for distribution center (DC) associates across four US brands. The role involves owning the full lifecycle of operational training content, from converting existing materials to building new content and visual training assets. Each specialist will focus on specific brands and operational domains, translating complex processes into high-quality, accessible training using platforms like 360Learning and AI tools. The goal is to create training that is visually clear, compliance-ready, and immediately useful on the floor for a diverse, multilingual workforce.

Requirements

• 2+ years of experience in instructional design, eLearning development, or training content creation in a corporate, operations, manufacturing, or food production environment.
• Demonstrated ability to translate complex operational or technical processes into clear, engaging, learner-centered content.
• Experience producing training content in at least one modern format: eLearning modules (Articulate, 360Learning, or equivalent), video-based training, visual SOPs, or job aids.
• Strong project management skills: ability to manage multiple concurrent content projects, meet deadlines, and communicate proactively when priorities shift.
• Excellent written communication skills — ability to write for a Tier 1 production associate and for a senior operations manager.
• Comfort working in a fast-paced, high-change environment where processes evolve rapidly.
• Ability to build effective relationships with operational SMEs who are not L&D professionals.
• Willingness to be on the production floor to understand how jobs are actually performed.

Nice To Haves

• Direct experience in food manufacturing, meal kit production, ready-to-eat/commercial kitchen operations, warehouse/fulfillment, or DC distribution.
• Food safety knowledge in HACCP, FSMA, GMP, allergen handling, or RTE (ready-to-eat) food safety standards.
• WMS system fluency (HighJump, Manhattan Associates, or comparable).
• Culinary or commercial kitchen production background.
• Bilingual English/Spanish proficiency.
• Multimedia production skills: video editing (Camtasia, Descript, Loom, or equivalent), screen capture, and graphic design.
• Experience with AI-assisted content creation tools (script generation, video AI, 360Learning AI authoring, or equivalent).
• Experience with 360Learning or a comparable LMS platform from a content authoring or course-building perspective.

Responsibilities

• Own the full training content lifecycle for assigned brand(s) and operational domain(s): needs analysis, content design, module development, review coordination, version control, and update cadence.
• Convert existing Google Slides and Google Docs training materials into 360Learning-compatible eLearning modules, self-led courses, and trainer-led facilitation kits.
• Build net-new training content from approved SOPs, reference guides, and process documentation, translating technical operational processes into accessible, engaging learning experiences for Tier 1 DC associates.
• Develop content across multiple modalities: self-led async eLearning, trainer-led (ILT/VILT) facilitation kits, job aids, visual SOPs, equipment playbooks, and floor-accessible quick-reference materials.
• Build content that works for a diverse, multilingual Tier 1 workforce, with a current priority on bilingual English/Spanish scripting and layout.
• Apply AI tools for content generation, video scripting, and media production.
• Develop working knowledge of assigned brand's operational environment: production processes, equipment, food safety requirements, and associate roles.
• Partner with subject matter experts (operations leads, sous chefs, CI managers, floor trainers, quality teams) to ensure content accuracy, gather review feedback, and keep training current.
• Conduct or support site visits to observe operational processes firsthand.
• Serve as a responsive content partner when process changes, new equipment, or updated SOPs require rapid training updates.
• Maintain brand-specific content libraries, version histories, and document numbering standards in alignment with the FLT Main Document Record governance framework.
• Coordinate content review and approval workflows with designated operational stakeholders and approvers.
• Collaborate with the LMS team (LMS Manager and Associate) on content handoff: SCORM packaging, metadata standards, course upload readiness, and update requests.
• Contribute to the migration of legacy Google-platform content to 360Learning, maintaining status in the cross-brand content migration tracker.
• Build and clear an active content gap backlog for high-priority operational areas (may include WMS-based warehouse processes, kitchen equipment SOPs, and fulfillment assembly content for Factor brand).
• Own allergen-critical and organic-handling content that requires precision, compliance awareness, and coordination with FSQA teams.
• Develop training for commercial kitchen and culinary production environments: cooking equipment, batch production, RTE food safety, recipe execution, and kitchen hierarchy workflows.
• Build content for warehouse, inventory, and WMS-driven processes: receiving, putaway, cycle counting, work order management, staging, and RF scanner workflows.
• Serve as a multimedia production contributor: video scripting and editing, screen capture, graphic design, and template development for shared use across the team.
• Participate in or lead the research and adoption of AI-assisted content creation tools, helping establish team-wide production workflows.

Benefits

• Competitive salary & 401K company match that vests immediately upon participation
• Paid parental leave (16 weeks)
• Generous PTO policy
• Day one benefit coverage for health, dental, and vision ($0 monthly premium and other flexible health plan options)
• Up to 85% discount on your subscription to HelloFresh meal plans (HelloFresh, Green Chef, EveryPlate, and Factor)
• Access to Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed