Senior Institutional Mental Health Account Specialist, Neuroscience – COBENFY – Portland, OR

Bristol Myers Squibb•Portland, OR

13d•$147,560 - $178,808•Remote

About The Position

Bristol Myers Squibb (BMS) is seeking a Senior Institutional Mental Health Account Specialist to support the US commercialization of COBENFY, a new treatment for schizophrenia. This role is crucial for executing BMS's aspiration to deliver impactful engagement with Healthcare Providers (HCPs) and drive adoption of medicines. The Mental Health Account Specialist will call on providers and care team members at Community Mental Health Centers, Certified Community Behavior Health Centers, and Hospitals, acting as a critical member of the hospital launch team. The primary responsibility is to drive demand for BMS medicines within their portfolio for appropriate patients by engaging HCPs with a differentiated Customer Experience (Cx) through scientific dialogue and consistent on-label discussions. The role builds and maintains strong professional credibility with thought leaders, physicians, and other stakeholders in the patient care continuum. The Institutional MHAS will also liaise with other BMS functions, such as Therapeutic Area Specialists (TAS) and Key Account Managers (KAM), to ensure a high-quality Customer Experience. This field-based role requires 100% of time spent engaging with customers in specified healthcare settings.

Requirements

Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse.
Ability to communicate scientific or clinical data accurately and convincingly.
Demonstrated experience building and maintaining strong credibility with key community- and hospital-based customers, office staff, case managers, and others in the customer influence network via a customer-centric mindset.
Experience in Psychiatry is preferred.
Experience in Community Mental Health Centers, Certified Community Behavior Health Centers, and Hospitals preferred.
Demonstrated understanding of acute care, hospital, and healthcare systems and institutional treatment dynamics.
Demonstrated experience engaging with P&T committee members and knowledge of formulary, reimbursement processes.
Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of meeting or exceeding goals.
Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude.
Strong selling and promotional skills proven through a track record of performance.
Customer/commercial mindset.
Demonstrated ability to drive business results.
Experience identifying, engaging, and cultivating credibility with customers across the patient care journey.
Demonstrated account management skills and problem-solving mentality.
Understands the patient journey and can customize engagement and deliver tailored messages.
Demonstrated resourcefulness and ability to connect with customers.
Patient centricity.
Scientific Agility: Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner. Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data.
Analytical Capability: Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Ability to segment HCPs based on their preferences and other relevant factors. Understanding how to interpret and analyze data related to BMS products, customer preferences, clinical data.
Technological Agility: Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs. Utilizing various digital communication channels. Competency using internal software or CRM tools to collect, enter, and manage quality data in a timely and compliant manner, track interactions, and plan future engagements. Ability to use the Medical on Call technology effectively.
Teamwork/Enterprise mindset.
Strong business acumen to understand and analyze business and market drivers and develop, execute, and adjust business plans.
Demonstrates a strong sense of learning agility.
Track record of balancing individual drive and collaborative attitude.
Holds a high level of integrity and good judgment.
Must meet the requirements of “Qualified Driver” (at least 21 years of age; driver’s license in good standing; driving risk level deemed acceptable by the Company).

Nice To Haves

Experience in Psychiatry is preferred.
Experience in Community Mental Health Centers, Certified Community Behavior Health Centers, and Hospitals preferred.

Responsibilities

Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner.
Creates demand for BMS medicines by articulating the clinical and scientific rationale for use of products in appropriate patients.
Engages with and continuously maintains/grows a high level of scientific expertise in all assigned products and therapeutic areas.
Prepares and successfully implements comprehensive territory and account plans by outlining strategic drivers, tactics, and applying resources to appropriately promote assigned product(s) to health care providers, hospital administrators, key influencers and ancillary hospital staff within a geographically defined area.
Proactively uses available tools to derive insights and to dynamically inform call plans, providing feedback for continuous improvement.
Within hospitals, develops and leverages strong professional relationships with customers in clinical practice, pharmacy department, pharmacy and therapeutics committee (P&T) and other key influencers to encourage formulary access and product availability.
Demonstrates thorough understanding of access/affordability & reimbursement services and payer/formulary within hospitals.
Demonstrates thorough understanding of hospital-based treatment pathways, discharge planning, and multidisciplinary care coordination.
Uses approved scientific resources and publications to present information to HCPs, ensuring medical accuracy.
Conducts in-office presentations (e.g., lunch and learns) and discusses product-related scientific information with HCPs that is consistent with label.
Organizes external speaker programs, selecting speakers from an approved list and facilitating scheduling and logistics.
Maintains a high level of working expertise on emerging data for approved indications.
Engages real-time medical support through Medical on Call to answer unsolicited questions and complex technical inquiries.
Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs.
Gathers and shares relevant insights and information internally with appropriate stakeholders.
Works collectively with matrix team members to arrange approved promotional programs and hospital initiatives.
Complies with all laws, regulations, and policies that govern the conduct of BMS.

Benefits

Medical, pharmacy, dental, and vision care.
BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Flexible time off (unlimited, with manager approval) for US Exempt Employees.
11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees).
160 hours annual paid vacation for new hires with manager approval (Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees).
11 national holidays, and 3 optional holidays (Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees).
Unlimited paid sick time (based on eligibility).
Up to 2 paid volunteer days per year.
Summer hours flexibility (for U.S. office-based employees, eligibility may vary).
Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs.
Annual Global Shutdown between Christmas and New Years Day (for all global employees full and part-time actively employed at and paid directly by BMS at the end of the calendar year).