Senior Installation Field Engineer

AMG•Iowa City, IA

13d•Hybrid

About The Position

We're looking for a technically skilled, people-friendly Installation Engineer who thrives in dynamic environments and isn’t afraid to hit the road — or the skies. This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and representing a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management. Will be responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution. You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions. You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision.

Requirements

5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks
Experience in managing technical teams
Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
Experience with network hardware - Install, Configuration, Management, and Issue Resolution
Must consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects
Excellent customer service skills
Possession of excellent written and verbal communication skills
Experience writing reports/deliverables
Familiar with network technologies analyzing network traffic and determining network issues
Able to travel up to 50% of the time and meet travel requirements
Must have personal transportation available during work hours
Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree
Must possess a valid driver’s license.

Nice To Haves

Possession of strong critical thinking and error assessment capabilities
Public Trust Clearance
Experience with Microsoft windows desktop deployments
Experience as IT helpdesk Tier 2

Responsibilities

Oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project.
Setup of equipment at various training sites.
Verify each computer has the most current VA computer image.
Ensure computers are available for scheduled security scans and updates.
Active Directory assignment for training use.
Configure network connectivity in the training room.
Ensure computer peripherals are installed at each training seat.
Manage baseband network connectivity, configuration, and issue resolution.
Manage internet connectivity, configuration, and issue resolution.
Configure and manage Wi-Fi hardware.
Perform hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution.
Manage inventory and network connectivity at each training site ensuring connectivity during all training sessions.
Provide support during installations and ongoing support for issue resolution.
Perform potential onsite support tasks.
Operate with limited supervision.