Senior Insights Analyst (Product)

American Express Global Business Travel • Chicago, IL

5d • $109,200 - $202,800 • Hybrid

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Join Amex GBT's dynamic Decision Analytics team as a Senior Data Insight Analyst—a role designed for ambitious, product-minded professionals ready to make an immediate impact. In this position, you'll leverage advanced analytical techniques to drive strategic decisions across our digital platform, directly influencing how millions of business travellers experience our services.

Requirements

• Strong analytical foundation – Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, Physical Sciences, or a related field with demonstrated expertise in data analytics.
• Advanced technical skills – Fluency in SQL (writing complex multi-table joins, optimizing queries for performance, debugging and troubleshooting independently), proficiency in Python or R (data exploration, analysis, and visualization) and experience with Adobe Analytics (using web analytics data and providing tagging specs to capture user behavior)
• Proven track record – 6+ years of professional experience in relevant business environments such as B2B SaaS, data consultancy, or similar data-driven organizations.
• Exceptional communication skills – Ability to articulate complex analyses clearly through written reports, presentations, and compelling data storytelling across diverse audiences.
• Thrives in dynamic environments – Comfortable navigating fast-paced settings, ambiguity, and shifting priorities while maintaining focus on delivering results.
• Detail-oriented and results-driven – Sharp analytical mindset paired with meticulous attention to detail and unwavering commitment to business outcomes.

Nice To Haves

• Experience in the travel industry or product analytics is a plus.

Responsibilities

• Drive Product growth and improvement through strategic insight and recommendations – Lead analytical initiatives that help product teams to deliver the best-in-class user experiences, utilizing industry-leading web analytics tools such as Adobe Analytics to unlock user behavior insights and transform data into strategic recommendations that accelerate product success.
• Tell stories with data that move leaders – Master the art of data storytelling, translating complex analyses into clear, compelling narratives that inspire action across all levels of the organization—from product teams to C-suite executives.
• Architect the customer experience – Design sophisticated analyses and predictive models that identify and prioritize critical moments in the customer journey, enabling smarter product decisions and measurable improvements to how travelers interact with our platform.
• Partner with product teams on what matters most – Collaborate closely with Product and Engineering to deliver both strategic insights and the operational reporting they need to move fast and stay focused on high-impact work.
• Champion continuous improvement – Spot opportunities for operational optimization, take ownership of identifying and prioritizing improvements, and drive implementation that delivers real business value.

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees